Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Own the client relationship and drive proactive growth by anticipating needs and aligning solutions with business goals.
Master the product and become the internal expert, advocating for clients by feeding insights to product teams.
Navigate complexity by providing customers with data and insights to help them grow and overcome challenges.
WorkWave builds innovative software and fintech solutions for service professionals like pest control, lawn care, and cleaning. With over 8,000 customers globally, the company fosters a culture of accountability and collaboration.
Build and maintain strong relationships with partners to accelerate business value and ROI from ConnectWise investments.
Monitor partner usage data, health indicators, and growth opportunities to develop strategies for success.
Conduct Quarterly Business Reviews (QBRs) and collaborate with cross-functional teams to ensure adoption and successful renewals.
ConnectWise is a community-driven software company that helps technology solution providers manage their businesses and deliver customer experiences. With over 3,000 colleagues in North America, EMEA, and APAC, the company serves over 45,000 partners and fosters an inclusive, positive culture.
Manage AI agent deployment across CS tools, setting standards for governance, prompt quality, and performance monitoring.
Own and optimize the CS tooling stack including Vitally, Salesforce, Zendesk, and Zapier, while maintaining CRM data integrity and reporting.
Design processes to eliminate manual work, ensure compliance with HIPAA, and scale AI-driven workflows safely.
Redox accelerates healthcare transformation with useful data via its flexible interoperability platform, connecting and powering real-time healthcare data exchange. The company processes over 1.2 billion messages per month across a network of 12,000+ systems and organizations, including 100+ EHRs, and fosters a remote-first culture with a focus on innovation and diversity.
Act as primary Salesforce and CPQ admin, executing system changes and maintaining documentation.
Own and evolve the Revenue Operations dashboard for pipeline, bookings, churn, and ARR performance.
Support weekly Revenue Growth Call through reporting, data analysis, and preparation of recurring business metrics.
Conversica is an AI-powered customer engagement platform that helps businesses automate and scale their revenue conversations. It is a profitable, small company with a remote-first culture focused on innovation and collaboration.
Lead critical activities such as onboarding, escalations, training, risk mitigation, and renewals for a shared customer book.
Handle customer cases via a round-robin system, ensuring timely responses and high-quality outcomes.
Partner with cross-functional teams to provide holistic support and maintain accurate data in Salesforce.
Muck Rack is the leading SaaS platform for public relations and communications professionals. It is a founder-controlled, fully distributed company with a culture of resilience, transparency, ownership, and customer devotion.
Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
Monitor customer health at scale using adoption signals and engagement data.
Collaborate cross-functionally with Marketing, Product, and High Touch CS.
Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.
Serve as the primary owner of customer relationships post-implementation, driving retention and satisfaction through strategic partnership and proactive service management.
Oversee service delivery against SLAs and KPIs, coordinate escalations, and identify expansion opportunities in partnership with Sales.
Track customer health and success metrics, leveraging data to drive continuous improvement and scalable processes.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators, helping customers maximize revenue and streamline operations. The company is trusted by over 150 leading companies globally and focuses on innovation and customer success.
Own customer onboarding and renewal, driving adoption and measurable value for legal teams.
Monitor usage, identify blockers, and help integrate AI into daily legal workflows.
Build trusted relationships with executive stakeholders and translate feedback into product insights.
GC AI is the fastest-growing legal AI platform for in-house legal teams, building the future of legal work. With over 1,700 companies using the platform, including 150+ public companies, and a $60 million Series B, the company has a high-performing, ownership-driven culture.
Manage the full renewal lifecycle for customer accounts, ensuring timely and accurate contract renewals.
Build and maintain client relationships to understand needs and provide tailored solutions.
Analyze renewal metrics and collaborate with Sales, Customer Success, and Product teams to strengthen retention.
1Password is a cybersecurity company providing password management and Unified Access Management to secure digital identities and applications. With over $400M in ARR, 180,000 businesses trust 1Password, and we foster a culture of collaboration, transparency, and human-centric innovation.
Own core operational cadences for CS organization, including pipeline and renewal reviews and customer health reporting.
Translate ambiguous business questions into clear problem statements and drive to resolution through process and systems changes.
Build cross-functional alignment with Sales, Finance, and Revenue Strategy teams to operationalize go-to-market changes.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity and accelerate digital transformation. With over 50 million users and more than 50% of the Fortune 100 as customers, the company fosters a high-performance, all-remote culture driven by values and continuous knowledge exchange.
Lead the Sales Operations function for Brightwheel's Expansion business, managing a team of 2 to start.
Design and implement scalable processes and AI-driven analytical workflows for the full sales motion.
Present in executive forums and drive cross-functional strategy with multiple teams.
Brightwheel is a leading platform for early education, supporting educators and families in a $175B market. Backed by top investors, it is a three-time Cloud 100 company with a distributed team across US time zones.
Act as a strategic business partner to the Global VP of Commercial, shaping GTM strategy and driving operational excellence.
Manage the Rhythm of Business, including forecasting, QBRs, and opportunity management for a high-velocity commercial segment.
Optimize the renewals lifecycle, improve retention rates, and leverage data analytics to drive predictable growth.
New Relic builds an intelligent observability platform that empowers companies to thrive in an AI-first world. As a global team of innovators, we are dedicated to shaping the future of observability and helping the world's best companies optimize their digital applications.
Own day-to-day CRM administration, pricing sheets, and deal pricing operations across Sales, Finance, and Accounting.
Build operational dashboards and reporting to support sales forecasting, pipeline health, and revenue decisions.
Improve sales processes, maintain data hygiene, and evaluate new tools to scale efficiency.
Synctera powers the future of FinTech by providing a Banking as a Service platform with APIs, compliance support, and bank partners. The company is a fast-growing team seeking curious and collaborative people to build the FinTech ecosystem.
Serve as primary Salesforce administrator and GTM systems owner, balancing daily stakeholder support with proactive work to address technical debt and redesign data models.
Own the administration and optimization of a multi-tool GTM stack including Outreach, Gong, and ChurnZero, setting integration governance standards.
Apply AI tooling for data hygiene, process improvement, and support revenue team adoption of AI workflows.
CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation and expanding to broader sales planning. Backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, they empower high-growth companies like Netflix, Figma, and Stripe with a fast-growing team committed to solving complex problems.
Manage a portfolio of SMB and Mid-Market clients as their trusted advisor throughout the client lifecycle.
Build strong relationships, monitor client health, and proactively drive engagement and renewals.
Collaborate cross-functionally with Sales, Product, and Marketing to share client insights and improve offerings.
Headspace provides every person access to lifelong mental health support through evidence-based content, clinical care, and innovative technology. The company has a collaborative, inclusive culture grounded in values like making the mission matter and owning the outcome.
Lead strategic revenue operations initiatives to optimize the end-to-end revenue lifecycle by aligning sales, marketing, product, and customer success functions.
Own the weekly, monthly, and quarterly renewal and expansion revenue forecasting process and develop sophisticated models to predict performance.
Drive GTM planning processes including territory design, quota setting, and capacity modeling, and champion AI tools to drive efficiency gains.
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security and has a modern, high-tech, and fun work environment.
You own the end-to-end renewal strategy for a portfolio of Enterprise and Strategic customers.
You build trusted relationships with executive stakeholders and align commercial conversations to customer priorities.
You drive growth by identifying expansion opportunities and leading negotiations.
Highspot is a sales enablement platform that helps businesses improve sales performance. The company fosters a culture of collaboration and innovation, with a focus on customer success.
Produce and maintain weekly, monthly, and quarterly KPI reporting packages and dashboards.
Support Deal Desk queue management and opportunity review in Salesforce.
Partner with Sales, Finance, Marketing, and other stakeholders to improve workflows.
KPA helps automotive businesses with compliance through software, consulting, and training. Named one of Built In Colorado’s Best Places to Work for seven years, it is made up of talented individuals working together for the greater good.
Own and grow relationships across strategic enterprise customers, driving adoption and ensuring operational success.
Lead Quarterly Business Reviews, identify risks early, and drive clear action plans to improve outcomes.
Partner closely with Sales, Support, Product, and Operations to deliver a seamless customer experience and drive long-term success.
Avive Solutions, Inc. is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission-driven team saving lives, operating as a dynamic organization that builds elegant, creative solutions to complex problems.