Manage a portfolio of SMB and Mid-Market clients as their point of contact and trusted advisor.
Build and maintain strong client relationships by communicating Headspace's value and troubleshooting issues.
Monitor client health and risk, proactively identifying opportunities to deepen engagement.

Client Lifecycle:

Partner with clients on onboarding, adoption strategies, and renewals to ensure measurable value.
Support contract renewals and expansions, guiding pricing and partnership decisions.
Provide regular reporting demonstrating the impact and value delivered for employees.

Collaboration and Tools:

Maintain accurate client documentation across Salesforce, Asana, Google Suite, and AI tools.
Collaborate with Sales, Product, and Marketing to share client insights and improve offerings.
Work with third-party partners like consultants and eligibility vendors as needed.

Headspace

Headspace provides every person access to lifelong mental health support through evidence-based content, clinical care, and innovative technology. The company has a collaborative, inclusive culture grounded in values like making the mission matter and owning the outcome.

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