Lead, manage, and develop a team of operations professionals across CSM Ops, Renewals Ops, and PS Ops.
Partner with Revenue Technology to represent and prioritize CX operational requirements for Customer Success and Professional Services systems.
Drive improvement in PS and CSM bookings and revenue forecasting processes, reducing reliance on manual aggregation.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has over 50 million registered users and according to their data, more than 50% of the Fortune 100 trust GitLab.
Own the systems, processes, and data infrastructure that enable Customer Success and Account Management teams to operate at scale.
Design and implement integration architecture in Planhat to create a single source of truth for customer health, engagement, and commercial data.
Build proactive alerting, playbooks, and nudge workflows that surface risks and opportunities to CSMs and AMs without manual effort.
Adthena is an award-winning search intelligence platform powered by patented AI technology, helping brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, the company has been redefining search intelligence since 2012 with a strong culture (93% average approval rating, eNPS of 27) and a remote-first approach.
Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
Build a unified 'Account Health' framework for every customer.
Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.
Analyze pipeline health, conversion metrics, and sales performance to identify opportunities for improving revenue outcomes.
Identify operational inefficiencies across the revenue lifecycle and design scalable solutions.
Partner with RevOps leadership to optimize CRM and revenue technology stack, while collaborating cross-functionally with Sales, Marketing, and Finance.
Pebl provides an AI-powered Global Work Platform for hiring, paying, and managing employees across 185+ countries. As a company with over a decade of compliance leadership, they enable businesses to scale with confidence and emphasize diverse perspectives to drive innovation.
Manage, coach, and develop a team of 2–3 SMB Customer Success Managers, building a performance culture grounded in metrics and accountability.
Design and operationalize a digital-first, tech-touch CS motion with automated lifecycle programs using tools like Salesforce or HubSpot.
Own GRR and NRR targets for the SMB segment, monitor customer health, and partner with Account Managers on expansion opportunities.
EvenUp uses technology and AI to empower personal injury lawyers and victims to secure faster settlements and better outcomes. They are a fast-growing vertical SaaS company backed by top VCs, seeking talented and collaborative individuals to join their team.
Own the CX Business Operations roadmap and drive operational initiatives to support Client Success, Product Support, Consulting, and Professional Services.
Lead the CX team's data strategy and oversee Power BI dashboards across the customer lifecycle.
Serve as the primary business partner to Salesforce, managing configuration needs and coordinating cross-functional launches.
Nextech is a leader in specialty healthcare technology solutions. The company is committed to hiring and retaining talent through competitive pay, a generous bonus structure, great healthcare, and many other benefits.
Develop deep product fluency and serve as the internal expert on how the platform behaves in real-world customer use cases.
Own structured issue triage by creating clear bug reports and routing them with priority and context to the engineering team.
Support customer delivery through implementation tasks, workflow guidance, training preparation, and lightweight troubleshooting.
FutureFit AI helps people find better jobs faster and cheaper using an AI-powered platform, with a focus on those facing barriers to opportunity. The company has 30-50 employees across the US and Canada, operating with a high-velocity, high-trust culture that values humility, audacity, and impact.
Act as founding Sales Planning CSM, owning end-to-end post-sales lifecycle for CIQ Planning, from implementation to ongoing adoption.
Work cross-functionally with Sales, Product, and CX teams to define methodology and turn customer results into revenue impact.
Drive customer health, expansion, and referenceability through structured journeys and proactive risk mitigation.
CaptivateIQ is a provider of sales planning and incentive compensation solutions. The company operates as a mid-sized, growth-stage SaaS organization with a culture focused on cross-functional collaboration and customer success.
Own day-to-day CRM administration, pricing sheets, and deal pricing operations across Sales, Finance, and Accounting.
Build operational dashboards and reporting to support sales forecasting, pipeline health, and revenue decisions.
Improve sales processes, maintain data hygiene, and evaluate new tools to scale efficiency.
Synctera powers the future of FinTech by providing a Banking as a Service platform with APIs, compliance support, and bank partners. The company is a fast-growing team seeking curious and collaborative people to build the FinTech ecosystem.
Own and grow relationships across strategic enterprise customers, driving adoption and ensuring operational success.
Lead Quarterly Business Reviews, identify risks early, and drive clear action plans to improve outcomes.
Partner closely with Sales, Support, Product, and Operations to deliver a seamless customer experience and drive long-term success.
Avive Solutions, Inc. is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission-driven team saving lives, operating as a dynamic organization that builds elegant, creative solutions to complex problems.
Manage a book of 15-20 enterprise accounts, helping developers get real value out of our products.
Drive adoption, surface risk, and get customers healthy for renewal and expansion.
Lead enablement sessions, drive strategic customer conversations, and partner with Named AEs and Field Engineers.
Sourcegraph is at the center of the transformation in how software gets built. They provide a code intelligence platform that developers rely on to navigate complex codebases with speed and confidence as a globally distributed team.
Lead CX Readiness & Enablement to accelerate new hire ramp and reduce escalation rates.
Oversee Data Governance & Automation, standardizing dashboards and deploying AI with governance.
Manage Programs, Tools & Technology, driving a unified CX tech stack and vendor consolidation.
Quest Software is a global technology company providing software solutions for data management, cybersecurity, and IT operations. It is a large organization with a focus on driving operational excellence and customer experience across enterprise teams.
Serve as a frontline resource for the sales organization, addressing questions and resolving issues across SDRs, AEs, CAMs, and SEs.
Document and optimize sales operations workflows, identify process improvements, and assist with tool implementations and automation.
Collaborate cross-functionally with Sales, Finance, Legal, GTM Systems, and Engineering to maintain smooth operations and resolve escalated issues.
Founded in 2015 by former NSA cyber operators, Huntress is a remote-first cybersecurity company that protects businesses of all sizes through a 24/7 human-led SOC. They secure over 5 million endpoints and 11 million identities, fostering an inclusive culture where every team member is valued.
Partner with customers to turn desired business outcomes into actionable objectives.
Guide customers on GitLab platform best practices and use cases.
Act as the GitLab liaison for customer questions, issues, or escalations.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. The company has over 50 million registered users.
Manage customer service operations end-to-end including escalation pathways, tooling, and metrics.
Partner with engineering to translate operational needs into software tickets and with marketing on campaign operations.
Build dashboards, track KPIs, and create systems and playbooks that let the organization scale.
Enveda is reinventing drug discovery by harnessing nature's intelligence to identify new medicines four times faster than industry standard. They are a Unicorn startup with a $150 million Series D, an award-winning culture recognized by Newsweek and Forbes, and a team driven by creativity, collaboration, and deep respect.
Lead, coach, and develop a team of CSMs across all customer segments.
Own the team's renewal performance and drive toward a consistent 95%+ renewal rate.
Build scalable team structure, playbooks, and processes that keep CS quality high as the business grows.
DataGrail is the Agentic Data Privacy Platform leveraging AI to automate privacy and control risk for leading brands. They are rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC.
Serve as the primary owner of customer relationships post-implementation, driving retention and satisfaction through strategic partnership and proactive service management.
Oversee service delivery against SLAs and KPIs, coordinate escalations, and identify expansion opportunities in partnership with Sales.
Track customer health and success metrics, leveraging data to drive continuous improvement and scalable processes.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators, helping customers maximize revenue and streamline operations. The company is trusted by over 150 leading companies globally and focuses on innovation and customer success.
Manage a large portfolio of customers, driving retention, product adoption, and satisfaction through proactive engagement and data-driven insights.
Serve as a trusted advisor, developing scalable playbooks and programs to help customers achieve their goals and maximize ROI.
Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer and manage renewals.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and processing over 110M transactions annually, we are a growing company that values diversity and innovation.
Serve as HubSpot administrator and internal subject matter expert, managing pipeline configuration, automation, permissions, and reporting.
Design scalable workflows that align Sales, Marketing, and Customer Success.
Translate CRM and marketing data into actionable insights for the Chief Growth Officer and leadership team.
Shine Early Learning aims to eliminate the gap between children’s inherent potential and their achievement in school and life. As part of the Strategy & Growth team, you’ll help build the systems and infrastructure that make mission-aligned growth possible.
Work closely with Customer Success and Renewals teams to support day-to-day operational workflows.
Assist in analyzing business data, operational metrics, and customer trends to derive actionable insights.
Help identify process inefficiencies and contribute to improvement initiatives.
Sprinto is an AI-native GRC platform that helps organisations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, they combine scale with expertise to deliver trust and compliance.