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An overview of this role:
- You will own operational processes and programs supporting the Customer Success Management function.
- Reporting to the Senior Manager of Sales & CX Operations, you partner with CS leadership and cross-functional teams.
- This role is for a sharp, curious operator who thrives in ambiguity and moves quickly from problem to solution.
What You’ll Do:
- Own core operational cadences including pipeline reviews, customer health reporting, and book of business management.
- Translate ambiguous questions into clear problem statements and drive resolution through process and systems changes.
- Partner with Revenue Technology and Analytics to evolve systems and reporting for CSMs.
What You’ll Bring:
- 4+ years in Sales Operations, Revenue Operations, consulting, or similar analytical role.
- Strong critical thinking, structured problem solving, and bias toward execution.
- Systems thinking and cross-functional collaboration skills to influence without authority.
GitLab
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity and accelerate digital transformation. With over 50 million users and more than 50% of the Fortune 100 as customers, the company fosters a high-performance, all-remote culture driven by values and continuous knowledge exchange.