Manager, Customer Experience Business Operations
Remote regions
USBenefits
Unlimited PTO
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Job Summary:
- Nextech is looking for a Manager, Customer Experience Business Operations to serve as the operational backbone of the CX organization.
- This role owns the systems, processes, data, and reporting that enable best-in-class client experience.
Essential Functions:
- Own the CX Business Operations roadmap and drive operational initiatives.
- Lead the CX team's data strategy and develop Power BI dashboards.
- Serve as primary business partner to Salesforce and manage platform operations.
Minimum Requirements:
- 5+ years in business operations, revenue operations, or customer success operations.
- 2+ years of direct people management experience.
- Hands-on experience with Salesforce, Power BI, and Excel.
How You Work:
- You diagnose before you prescribe and ask the right questions.
- You bring structure to ambiguity and produce clear plans.
- You operate with confidence across levels and communicate proactively.
Nextech
Nextech is a leader in specialty healthcare technology solutions. The company is committed to hiring and retaining talent through competitive pay, a generous bonus structure, great healthcare, and many other benefits.