Director, Business Operations

About the Role:

• This role sits within the Business Operations team, focused on strategy and enablement.
• The Business Operations team drives operational performance and business impact across Papa.
• This role serves as the connective tissue between our client and internal teams.

Key Responsibilities:

• Manage day-to-day operations across relevant functional areas.
• Lead client implementation processes end-to-end.
• Collaborate cross-functionally with Product, IT, Operations, Sales, and Data teams.

Required Experience:

• 7–10 years of experience in business operations, revenue operations, management consulting, and/or other in-house strategy/operations roles.
• Proven ability to work collaboratively across a diverse set of functions, backgrounds, and working styles.
• Experience managing or closely partnering with client-facing teams.

Mental & Cognitive Demands:

• Must be able to analyze complex data sets, identify trends, and synthesize information into actionable strategies.
• Requires the ability to diagnose, troubleshoot, and resolve high-stakes process bottlenecks and operational challenges independently.
• Ability to maintain focus and prioritize tasks in a fast-paced environment with shifting priorities and multiple stakeholders.