Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.
Vida Health is a virtual, personalized obesity care provider that utilizes evidence-based treatment to help patients manage obesity and related conditions. Vida's team takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
Own the product vision, strategy, and roadmap for Campminder's operations workflows, driving initiatives from discovery through delivery.
Lead ongoing discovery with camp directors and staff to understand operational friction, then translate insights into well-scoped product decisions.
Define success metrics and hold yourself accountable to adoption, efficiency, accuracy, and customer satisfaction.
Campminder builds software for summer camps, enabling meaningful experiences for kids. They have over 150 employees, are stable and profitable, and have been listed on Outside Magazine's 50 Best Places to Work for 8 consecutive years.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Own the operating model for the full product organization, including planning cadences, roadmap governance, and OKR cycles.
Define how Primer measures product performance across the portfolio by building dashboards and feedback loops.
Lead go-to-market readiness across product, coordinating with Engineering, Commercial, and Marketing to ensure successful launches.
Primer provides a unified infrastructure for global payments, helping finance and payments teams reduce complexity and capture more revenue from a single platform. The company is backed by top venture capital firms like Sofina, Peak XV Partners, and Tencent, and operates with a remote-first culture, fostering a distributed, senior team.
Own a portfolio of jurisdictions and act as the operational lead for everything regulatory that happens in those geos.
Partner closely with engineering and product to drive requirements development and shape how registration and compliance products are customized per market.
Translate policy and legal direction into operational playbooks and translate field signal back into product priorities.
Breezy is a global, two-sided marketplace company.
Define and scale the operating system that enables Product and Engineering to deliver with clarity, focus, and accountability.
Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.
Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.
Own the product vision and roadmap for Ceresti’s internal Dementia Management Platform.
Translate company goals around operational scalability, cost savings, and care quality into clear product priorities.
Design systems that enable ops teams and coaches to operate efficiently at scale.
Ceresti aims to reduce avoidable hospitalizations and improve care for people living with dementia, enhancing the lives of their families and caregivers. They are a tech-enabled dementia care provider with a differentiated model of care, fostering a culture rooted in agility, innovation, and collaboration.
Build and lead the Product Operations function to support scalable, efficient product development
Drive alignment across Product, Engineering, Design, Marketing, Implementation, and Customer Success
Define and track product OKRs, KPIs, and operational metrics
Lightcast is a global leader in labor market insights. They work with partners across six continents to help drive economic prosperity and mobility. Lightcast offices are located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India.
Own the administration and architecture of Kustomer (CRM), telephony stack, and all agent communication channels.
Build and evolve AI tooling to enhance frontline agent performance and efficiency.
Continuously improve system health and tooling to elevate both agent and customer experiences.
Novo is a financial technology company focused on providing digital banking services to small businesses. They are a growing company that values innovation and operational excellence.
Set the vision and strategy for Agent Experience, defining what world-class agent tooling looks like at Affirm.
Lead and develop a team of PMs, managing and coaching them to sharpen product judgment and improve execution.
Drive AI-first transformation in servicing by identifying where AI and automation can improve agent efficiency and reduce customer friction.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company offers competitive benefits including 100% subsidized medical coverage, dental and vision for you and your dependents.
Lead, manage, and develop a team of operations professionals across CSM Ops, Renewals Ops, and PS Ops.
Partner with Revenue Technology to represent and prioritize CX operational requirements for Customer Success and Professional Services systems.
Drive improvement in PS and CSM bookings and revenue forecasting processes, reducing reliance on manual aggregation.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has over 50 million registered users and according to their data, more than 50% of the Fortune 100 trust GitLab.
Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing.
Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM.
Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput.
Customer.io provides a platform for automated messaging and customer communication, helping teams send smarter, relevant messages using real-time behavioral data. With over 9,000 customers, the company values clarity, influence without authority, and bias for momentum.
Own the end-to-end release process including calendar, release notes, stakeholder communications, and enforcement of readiness standards.
Serve as the connective tissue between Product, Engineering, Customer Success, Sales, Support, and Marketing for every release cycle.
Build and maintain the data and reporting infrastructure that gives the product team clear signal on product quality, delivery, and outcomes.
PeopleGrove is a B2B SaaS company focused on higher education alumni engagement and career outcomes. They are a remote-first team that moves fast, builds with purpose, and cares deeply about the institutions and students they serve.
Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
Manage daily operations of support queues and handle complex escalated customer issues.
Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.
Own your domains end-to-end — from discovery and problem framing through shipping and measuring impact.
Drive measurable provider outcomes — your work will have a clear line to metrics that matter.
Build deep customer fluency — shadow providers, join account calls, and become the person your team turns to.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout. They are a global, remote-first team supporting 700+ practices nationwide, unlocking sustainable success for aesthetic entrepreneurs.
Translate organizational priorities into near-term delivery commitments and long-term capability investments.
Drive on-time, high-quality delivery across a complex cross-functional program.
Build and sustain strong working relationships across Customer Success Managers, Engineering, Design, and Architecture.
ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow helping 85% of the Fortune 500 work smarter, faster, and better. They're building an AI-native culture where technology and talent are unstoppable together, and they're just getting started.
Own the systems, processes, and data infrastructure that enable Customer Success and Account Management teams to operate at scale.
Design and implement integration architecture in Planhat to create a single source of truth for customer health, engagement, and commercial data.
Build proactive alerting, playbooks, and nudge workflows that surface risks and opportunities to CSMs and AMs without manual effort.
Adthena is an award-winning search intelligence platform powered by patented AI technology, helping brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, the company has been redefining search intelligence since 2012 with a strong culture (93% average approval rating, eNPS of 27) and a remote-first approach.
Define and execute the product roadmap for the maintenance platform, including work order management and resident communication.
Partner with Operations, Engineering, and external vendors to translate business needs into scalable solutions.
Own end-to-end delivery and drive integration strategy for seamless data flow and system interoperability.
Google is a global technology leader focused on search, advertising, and cloud computing. The company employs over 180,000 people and fosters a culture of innovation and collaboration.