Product Operations Manager

Release Process & Internal Readiness:

• Own the end-to-end release process: calendar, release notes, stakeholder communications, and enforcement.
• Ensure every release is accompanied by internal readiness across CS, Support, and Sales before anything ships.
• Define and hold the standard for what "ready to release" means at PeopleGrove.

Cross-Functional GTM Coordination:

• Serve as the connective tissue between Product, Engineering, Customer Success, Sales, Support, and Marketing for every release cycle.
• Partner closely with the AVP of Product Marketing and Solutions Engineer on internal-to-external handoffs.
• Own cross-functional working rhythms: release meetings, RACI maintenance, and process documentation.

Data Hygiene & Reporting:

• Build and maintain the data and reporting infrastructure that gives the product team clear signal on product quality, delivery, and outcomes.
• Define and track key product health metrics in partnership with Engineering and Analytics.
• Set up and report out on data dashboards for product KPIs and goals.