Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.
Vida Health is a virtual, personalized obesity care provider that utilizes evidence-based treatment to help patients manage obesity and related conditions. Vida's team takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Define and evolve a practical support operations roadmap aligned to company priorities.
Own the structure and ongoing optimization of Salesforce Service Cloud.
Build reporting that provides visibility into support demand, trends and product pain points.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.
Own the systems, processes, and data infrastructure that enable Customer Success and Account Management teams to operate at scale.
Design and implement integration architecture in Planhat to create a single source of truth for customer health, engagement, and commercial data.
Build proactive alerting, playbooks, and nudge workflows that surface risks and opportunities to CSMs and AMs without manual effort.
Adthena is an award-winning search intelligence platform powered by patented AI technology, helping brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, the company has been redefining search intelligence since 2012 with a strong culture (93% average approval rating, eNPS of 27) and a remote-first approach.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
ezCater is a food tech platform for workplaces, connecting organizations with over 125,000 restaurants for employee meal programs and meetings. The company values innovation, high performance, and work/life harmony, with a collaborative and passionate team culture.
Respond to customer inquiries through various communication channels.
Handle inbound and outbound customer calls professionally.
Accurately record, update, and maintain customer information in company systems.
Panoptyc is revolutionizing loss prevention using visual AI and manual reviewers to help retailers detect theft. They operate in over 15,000 markets across the United States and are a fully remote, rapidly growing team.
Partner with Automation/AI leads on agent infrastructure and AI-assisted internal tools.
Build and maintain internal automations and integrations across our stack.
Document and enable the rest of the company to self-serve through better systems.
Customer.io's platform empowers over 8,000 companies to send billions of emails, push notifications, in-app messages, and SMS daily. We help teams send smarter, more relevant messages using real-time behavioral data, automating communication that people actually want to receive.
Lead, scale, and coach teams managing clinical intake and family onboarding pipelines.
Drive funnel conversion with aggressive speed-to-lead times and maximize inquiry-to-orientation rates.
Oversee high-volume data collection and champion operational agility through continuous improvement.
AnswersNow is trailblazing the future of autism therapy with a virtual ABA therapy platform designed by clinicians. They operate fully remote and are scaling their team to reshape autism therapy.
Develop a business plan that anticipates future growth and tech shifts.
Implement tools to handle thousands of multi-channel tickets per week.
Lead the strategy for integrating AI-driven support tools.
Sana is a health plan solution built for small and midsize businesses, designed around its integrated primary care service, Sana Care, ensuring members can easily access high-quality, affordable care while employers and brokers can manage company benefits. They've been remote-first since day one, with a fully distributed team across the U.S and value curiosity, ownership, and speed, building in the open, together.
This role owns the execution layer, overseeing email channel operations, performance, deliverability, and compliance.
You'll use AI to streamline execution, personalize interactions, and build workflows for the team.
Your work ensures seamless prospect experiences, reliable data, and full activation of the database.
OpenSesame is the trusted partner for workforce reinvention in the age of AI. They deliver integrated software, curated and customizable content, and expert services embedded into existing learning, HR, and work systems to help organizations expand their human + AI potential and thrive through change.
Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion, staying close to customer goals.
Run a smart, efficient book of business using AI tools to draft communications, summarise account health, and spot patterns across your portfolio.
Drive adoption with intent by understanding how different teams use Dovetail and connecting that to customer goals.
Dovetail is the Customer Intelligence Platform that unifies fragmented feedback into an AI-powered intelligence layer. Founded in 2017, we are a team of 100+ across offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to innovative startups.
Lead the marketing operations and technology function, setting the standard for how campaigns are built and optimized across our client base.
Own HubSpot (CRM, marketing, sales, reporting) end-to-end and build agile, repeatable processes for setting up customer journeys.
Hire, coach, and develop the marketing operations team, including managers and freelance resources.
linqd powers growth for some of the biggest names in the building products industry, helping them connect with more customers and expand market share. They are a 100% virtual organization built on relationships, accountability, and performance.
Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
Build a unified 'Account Health' framework for every customer.
Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.
Source, order and track custom artwork and albums with zero errors and zero delays.
Maintain accurate inventory records and eliminate preventable stockouts.
Perform daily CRM cleaning in GoHighLevel and ClickUp, with clean handovers to the UK team.
Body & Soul Studios is a luxury portrait studio in London that creates custom artwork for women. They have guided more than 1,900 women and plan to open studios in dozens of cities to reach hundreds of thousands of women worldwide.
Design and deliver structured onboarding programs and content that quickly ramp new partners on Cresta’s product.
Work closely with Partner Leadership, Sales, Marketing, Product, and Engineering teams to design and deliver enablement programs.
Track and report on partner readiness, certification attainment, and contribution to partner-sourced and partner-influenced pipeline.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from the Stanford AI Lab, Cresta has raised more than $270 million from leading investors and is led by AI experts.
Architect and lead the future of how our Go-To-Market organization operates, redefining processes with AI handling operational floor and focusing on systemic fixes.
Lead a high-performing team to identify root causes of friction, design enterprise-grade solutions, and partner with executive stakeholders.
Drive behavioral changes that scale, with a seat at the table in shaping our AI-integrated operations strategy.
Remote solves the challenge of navigating global employment compliantly, enabling businesses to recruit, pay, and manage international teams. The company has a globally distributed workforce across 6 continents with core values including innovation and a fully remote culture.
Own and drive end-to-end delivery of GTM technology projects, from requirements gathering to deployment and adoption.
Implement AI agents for GTM and work closely with business stakeholders to translate needs into functional requirements.
Act as primary interface between Business and development team, ensuring alignment, feasibility, and timely execution.
Nexthink is the leader in digital employee experience management software, providing IT leaders with insight to diagnose and fix issues at scale. With over 1,000 employees across 5 continents, the company operates as One Team with a strong commitment to diversity and inclusion.
Serve as strategic partner to Regional Sales Leadership, driving alignment and enabling consistent performance against regional targets.
Lead design and execution of core Sales Operations processes, ensuring scalability, consistency, and operational efficiency.
Provide data-driven insight into sales performance, equipping leadership with clear reporting and actionable recommendations.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. With over 40,000 companies trusting their platform, representing over $50 billion in annual GMV, they foster an inclusive, remote-first culture with accessible leadership.