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About the Role:
- You will own and architect the systems and tooling powering Novo’s Customer Operations team.
- You’ll be the administrator behind Kustomer, telephony, and all customer touchpoints.
- This role goes beyond admin—you’ll own operational health and drive AI evolution.
What You’ll Do:
- Manage and evolve the CRM, telephony stack, and support channels.
- Build AI tools to make frontline agents faster and sharper.
- Continuously improve the stack for better agent and customer experience.
Who You Are:
- Experienced in systems administration and tooling ownership.
- Skilled in CRM platforms (Kustomer preferred) and telephony.
- Passionate about leveraging AI to improve operational efficiency.
Novo
Novo is a financial technology company focused on providing digital banking services to small businesses. They are a growing company that values innovation and operational excellence.