Manage a book of 15-20 enterprise accounts, helping developers get real value out of our products.
Drive adoption, surface risk, and get customers healthy for renewal and expansion.
Lead enablement sessions, drive strategic customer conversations, and partner with Named AEs and Field Engineers.
Sourcegraph is at the center of the transformation in how software gets built. They provide a code intelligence platform that developers rely on to navigate complex codebases with speed and confidence as a globally distributed team.
Act as the primary technical partner for our top logos, seamlessly orchestrating everything from initial onboarding and technical enablement to customized workshops and advanced troubleshooting.
Develop, execute, and continuously iterate on tailored customer strategies that maximize ROI, deepen platform adoption, and cement long-term brand loyalty.
Foster deep, lasting relationships with key technical stakeholders, acting as their ultimate problem-solver and guiding them step-by-step through complex architectural implementations.
Logz.io is building the future of how engineering teams manage cloud complexity. Their Open 360 platform delivers unified, full-stack observability and security as a fully managed SaaS built on best-of-breed open source.
Develop and execute customer success strategies focused on customer retention, adoption, value realization, and expansion opportunities.
Librestream delivers advanced AR and AI-driven software that empowers frontline workers in industries like manufacturing, energy, and aerospace. They connect field technicians with remote experts using real-time video collaboration, AR guidance, and digital workflows. Harris is a leading provider of mission critical software to the public sector in North America.
Manage the customer adoption lifecycle, including onboarding and turning customers into advocates.
Lead post-sales technical value-selling efforts and facilitate new feature adoption.
Own program and delivery management to drive timely and high impact customer outcomes.
Apollo GraphQL is revolutionizing GraphQL API orchestration, empowering organizations to innovate faster and rapidly deliver seamless experiences with lower risk. They build open-source tools and commercial services used by many thousands of developers in production.
Understand customer goals and workflows to drive outcomes and long-term value.
Serve as a trusted advisor on QA and automated testing best practices.
Create and execute success plans that clearly link product usage to business impact.
QA Wolf is dedicated to eliminating software bugs, offering a QA solution that guarantees automated test coverage. They are backed by venture capital and industry leaders.
Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.
Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback.
Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. They've grown to over 170 employees and continue to expand internationally, uniting professionals from intelligence, military, tech, and consulting backgrounds.
Serve as a trusted advisor for a portfolio of strategic and enterprise customers.
Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities.
Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy
Honeycomb is defining observability and raising expectations of what developer tools can do. They work with well-known companies and were named to Forbes’ America’s Best Startups of 2022 and 2023. The company has scaled past the 200-person mark and closed Series D funding.
Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes.
Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics.
Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust.
Mixpanel turns data clarity into innovation and is trusted by more than 29,000 companies. Mixpanel's pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.
Build, lead, and mentor a team of CSMs supporting Enterprise customers.
Drive proactive outreach and intervention based on data insights.
Act as the voice of the customer to influence product and go-to-market strategy.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They help organizations build faster, stay compliant, and eliminate risk. Chainguard is venture-backed by leading investors.
Lead and develop a team of Customer Success Managers.
Ensure customers operationalize NodeZero across their environments and workflows.
Engage directly with executive stakeholders to align on goals and long-term value.
Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.
Own and manage a broad Mid-Market book of business as the primary point of contact.
Build and maintain a healthy pipeline through consistent prospecting.
Collaborate with sales development, customer success, and marketing teams.
GitLab is the intelligent orchestration platform for DevSecOps. More than 50 million registered users trust GitLab to ship better, more secure software faster, with a high-performance culture driven by values and continuous knowledge exchange.
Act as an advocate for our customers to help them achieve business outcomes.
Foster greater adoption and usage of ServiceNow products through prescriptive guidance.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is an AI control tower for business reinvention. Our AI platform brings together AI, data, and workflow, helping 85% of the Fortune 500 work smarter and faster. We're building an AI-native culture where technology and talent are unstoppable together.
Own the delivery of developer platform capabilities end-to-end, including design, implementation, rollout, and iteration.
Build and evolve paved roads that make it easy to deploy, operate, and scale services.
Drive improvements to GitOps workflows and harden CI/CD to improve pipeline performance and developer ergonomics.
Phaidra is building the future of industrial automation with AI-powered control systems. They are a 100% remote company with employees located throughout the USA, Canada, UK, Sweden, Spain, Portugal, the Netherlands, Singapore, Australia, and India.
Deliver value to customers, helping them realize positive business outcomes with Jitterbit.
Manage multiple stakeholders and priorities, working with a high volume of customers in the Mid-Market and SMB segments.
Drive product adoption for post-implementation stage customers, ensuring maximum value.
Jitterbit is a leading data, application, and process workflow automation solution rooted in iPaaS. We integrate critical business processes to deliver experiences and insights needed by enterprises to accelerate their digital journey.
Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs.
Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction.
Tracking and coordinating technology deployments with our customers and partners on a global scale.
Arch Systems empowers discrete manufacturing facilities with deep data insights that enable optimal efficiency, precise KPIs, and proactive decision-making. They work with leading manufacturers to integrate and optimize their data for actionable intelligence, fueling productivity and operational excellence.
Drive long-term adoption and revenue growth for enterprise-level dispensaries.
Provide high-level recommendations, optimizing the platform to solve complex challenges.
Proactively identify and execute account expansion and cross-sell opportunities.
Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Powering thousands of dispensaries across 40+ markets in the US and Canada, Dutchie has raised over $600M in funding and is backed by investors.
Support customers and users by managing support requests and building deep knowledge of the platform.
Build the support operating system by designing ticketing workflows, escalation routes, and response templates.
Turn support into product insight by identifying patterns in customer feedback and translating those into product ideas.
Mast is building modern, cloud-native lending technology purpose-built for specialist lenders. We are a high-performance team where everyone has real ownership and direct impact.
Understand real security workflows across threat modeling, privacy, and vendor risk.
Integrate Clearly AI into those workflows alongside Jira, ServiceNow, Confluence, and GitHub.
Drive disciplined implementation from contract to production.
Clearly AI automates the most painful bottleneck in the enterprise: security and privacy reviews. We help security teams complete high-quality threat models, privacy impact assessments, and vendor risk evaluations in minutes instead of weeks. We are early and deeply technical, backed by Y Combinator and live with Fortune 500s and global brands.
Lead onboarding for strategic customers, ensuring quick understanding and adoption of Tailscale.
Offer technical support, diagnosing and resolving issues across Tailscale's platform.
Build strong customer relationships, acting as a trusted advisor to optimize Tailscale use.
Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019, we're a fully distributed company backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Continuously identify, design, and refresh customer-facing processes that elevate the experience across all customer segments.
Influence the product roadmap to adopt and continuously improve digital touch points that scale the customer experience across segments.
Develop and deploy a comprehensive enablement and certification program for CSMs and CS leaders.
First Due provides fire and EMS agencies with end-to-end software solutions. They aim to prevent first responder injury or death. First Due offers a fully remote workplace, competitive pay, and opportunities for advancement.