Manage and grow a small, senior team by coaching, developing judgment, and hiring people who make the team better.
Partner closely with Sales as a credible technical counterpart on complex enterprise opportunities, helping shape deal strategy and execution quality.
Stay current on cloud, DevOps, networking, and security trends, and help the team continue sharpening both technical instincts and communication skills.
Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019 and fully distributed, they're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Manage day-to-day support operations for a team of 8-10 Support Engineers.
Lead the onboarding, technical mentoring, and career coaching for all direct reports.
Partner with Support and CX Operations to refine workflows and improve internal tooling.
Tailscale is building software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019 and fully distributed, they're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Create and deliver high-impact technical product presentations and demonstrations tailored to prospective enterprise customers.
Partner with stakeholders to gather technical requirements, ensuring proposed solutions are perfectly aligned with customer goals and infrastructure.
Lead product evaluations (POVs) and oversee custom product configurations to prove value in real-world environments.
Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. They are an AI-forward enterprise, leveraging the world’s largest security data lake to power their cloud-native Zero Trust Exchange platform. They value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential.
Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019 and fully distributed, they're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Lead and develop a team of Customer Success Managers.
Ensure customers operationalize NodeZero across their environments and workflows.
Engage directly with executive stakeholders to align on goals and long-term value.
Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.
Lead consultative discovery engagements and executive workshops.
Architect and position observability and infrastructure intelligence solutions.
Enable reseller and channel partner technical teams through onsite and remote engagements.
BlueCat is a key player in Intelligent Network Operations, offering a combination of systems of understanding and change. They have an award-winning culture with "Great Place to Work" certification and are recognized as a top workplace in Canada.
Design, implement, and secure Slingshot’s global networking infrastructure.
Lead Zero Trust Network Access (ZTNA) strategy and implementation using Zscaler, including ZIA and ZPA.
Monitor, detect, and respond to network-based threats and incidents in coordination with security teams.
Slingshot Aerospace is dedicated to making space safer and more secure. They are a team of builders, thinkers, and problem-solvers, believing that the next generation of space operations will be powered by better data and smarter software.
Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
Lead the technical onboarding process for new customers, working closely with internal teams to ensure a smooth and positive experience.
Maintain a high level of customer satisfaction by collecting and structuring client feedback, tracking key health and usage indicators.
Oasis Security is redefining how enterprises manage access in the age of AI. They are backed by Sequoia, Accel, and Craft Ventures, and trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide.
Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.
Act as the 3rd-level escalation point for complex issues in CDN and Edge Network products, diagnosing advanced problems with caching, DNS, routing, SSL/TLS, and web security.
Take ownership of high-severity incidents and drive resolution by collaborating with Engineering, Network, and Operations teams, and assist with root cause analysis and preventive measures.
Provide technical guidance and mentorship to L1 and L2 Support Engineers, maintain internal documentation, and participate in post-incident reviews and improvement initiatives.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering real-time communication, streaming, enterprise AI, and secure web applications. The company has a team of over 550 professionals and partners with leading technology firms like Intel and NVIDIA to build foundational infrastructure for an AI-driven world.
Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.
Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback.
Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. They've grown to over 170 employees and continue to expand internationally, uniting professionals from intelligence, military, tech, and consulting backgrounds.
Transform product positioning and messaging into content.
Communicate technical features as easy-to-digest benefits.
Create purposeful content that convinces and helps drive sales.
Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019 and fully distributed, they're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Gather requirements and understand specifications while evaluating existing systems
Influence and mentor activities within the team and across the organization
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise with a culture of execution centered on customer obsession, collaboration, ownership, and accountability.