Source Job

• Build and maintain strong relationships with enterprise customers, ensuring successful onboarding and value realization.
• Drive product utilization by aligning capabilities with customer goals and delivering strategic reviews.
• Own renewals by monitoring customer health metrics, mitigating risks, and maintaining high satisfaction.

Teramind pioneers a predictive, AI-driven approach to safeguarding organizations' people, data, and operations. They are a global leader in user behavior analytics, insider risk management, and workforce intelligence, empowering businesses to transform data into a strategic asset.

• Reporting to the AVP of Customer Success and focusing on French accounts in Europe.
• Drive Synthesia’s future growth by building relationships with clients and turning them into happy users.
• Helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users.

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Following its recent Series E funding round, their valuation stands at $4 billion. The company is headquartered in London, with offices and teams across Europe and the US.

• Build, lead, and mentor a team of CSMs supporting Enterprise customers.
• Drive proactive outreach and intervention based on data insights.
• Act as the voice of the customer to influence product and go-to-market strategy.

Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They help organizations build faster, stay compliant, and eliminate risk. Chainguard is venture-backed by leading investors.

• Oversee the relationship and strategic management of significant mid-market accounts.
• Drive customer retention and growth within accounts, applying a consultative approach.
• Guide clients in leveraging the CX platform for maximum impact, ensuring long-term satisfaction.

SugarAI is redefining CRM for the age of AI, turning fragmented customer and revenue signals into clear, prioritized action. The global team is united by a shared commitment to impact, ownership, and continuous growth, creating an environment where thoughtful ideas move quickly.

• Manage revenue retention and renewal readiness across assigned accounts.
• Identify expansion opportunities including new sites, capabilities, and services.
• Lead structured customer business reviews and build strong multi-level customer relationships.

Parsec Automation, LLC creates and provides manufacturing operations management software. Parsec's TrakSYS™ platform optimizes efficiency, quality, and compliance at over 11,000 plants in more than 140 countries.

• Lead and develop a team of Customer Success Managers.
• Ensure customers operationalize NodeZero across their environments and workflows.
• Engage directly with executive stakeholders to align on goals and long-term value.

Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.

• Champion customer success by communicating the platform's value to help customers achieve measurable results and ROI.
• Build long-term strategic partnerships as a trusted advisor, providing tailored workflows, best practices, and guidance to meet customer goals.
• Drive customer retention, growth, and satisfaction by leading contract renewals, identifying upsell opportunities, and proactively monitoring engagement.

Total Expert is a customer engagement platform built for financial enterprises, unifying data, marketing, sales, and compliance to deliver personalized customer journeys. It is a growing SaaS company trusted by over 200 financial institutions, with a culture that values resilience, resourcefulness, and a fast-paced startup environment.

• Manage and grow relationships with a portfolio of customers, ensuring strong engagement, satisfaction, and long-term retention across the customer lifecycle.
• Monitor customer health, proactively address risks, and resolve issues or escalations in collaboration with internal teams.
• Lead onboarding, product demos, enablement sessions, and success planning to drive product adoption and value realization.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The final decision and next steps (interviews, assessments) are managed by their internal team.

• Serve as the primary post-sale partner, building trusted, strategic relationships.
• Lead onboarding and training, monitor account health, and deliver regular business reviews.
• Identify process improvements, strengthen internal workflows, and influence customer success strategy

Mural Health aims to make clinical trials easier for participants and caregivers by removing obstacles. They seem to be a startup, with a culture of collaboration and cross-functional teamwork.

• Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.
• Build rapport with decision makers and main points of contact to influence change in order to drive optimal member utilization of the product.
• Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.

Spring Health aims to eliminate every barrier to mental health by delivering the right care at the right time. They partner with over 450 companies and provide care for 10 million people, with a valuation of $3.3 billion.

• Seamlessly transition customers from their onboarding journey, focusing on long-term adoption and success, and growing the installed base revenue number.
• Build and maintain Strategic Account Plans in collaboration with your customers, including retention and growth strategies.
• Maintain visibility into customer issues and requests in partnership with our Customer Care team, ensuring customers are updated regularly.

Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.

• Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
• Build a unified 'Account Health' framework for every customer.
• Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.

Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.

• Manage annual pipeline by contacting customers before support expiration to assess experience.
• Cold call customers with lapsed support to reactivate it.
• Assist customers with licensing transfers and support ticket assistance.

Veeam specializes in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide.

• Own the retention, renewal, and growth of an assigned portfolio of clients.
• Build trusted advisor relationships with executive sponsors, decision-makers, and operational stakeholders.
• Proactively identify and mitigate churn risk through strategic client engagement and remediation planning.

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government. With a remarkable 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies.

• Build and foster relationships with customers while driving engagement, retention and expansions.
• Act as a trusted advisor to develop success plans aligned to the business objectives and strategic priorities of the customer.
• Proactively identify issues and coordinate with SafeBreach teams to remediate issues as they are identified.

SafeBreach is the leader in enterprise-grade exposure validation, providing brands with capabilities to understand, measure and remediate threat exposure and associated cyber risk. SafeBreachers are friendly, collaborative, and hard working with an amazing culture, and they are looking to add more awesome people to their growing team!

• Maintain executive relationships, lead projects, and serve as an escalation point for key accounts.
• Develop strategic account plans to drive customer and Nuvolo’s growth.
• Help foster adoption by raising client awareness and leveraging new product features and functionality.

Nuvolo is a global leader in modern, cloud-based Connected Workplace solutions built on ServiceNow. The company provides a platform to manage people, physical locations, assets, and work across departments while providing generous compensation, excellent benefits, and a passionate team culture.

• Build and deepen relationships with customer stakeholders, serving as a trusted advisor to drive long-term success.
• Maximize customer retention through proactive engagement, strategic planning, and ongoing value delivery.
• Partner cross-functionally with Product, Sales, and Operations to improve customer experience and influence organizational improvements.

Clarivate is a global leader in trusted and transformative intelligence, bringing together enriched data, insights, analytics, and workflow solutions grounded in deep domain expertise. It is a sizable organization operating globally with a culture focused on fueling breakthroughs through human ingenuity.

• Build meaningful relationships with SMB Pool Service Pros to ensure satisfaction and maximize their platform use.
• Guide customers through adoption and help them unlock the full potential of Skimmer, you will enhance product stickiness, promote long-term retention, and facilitate loyalty.
• Own a book of business and be accountable for adoption, retention, expansion, and the overall health of your customers.

Skimmer is modernizing the pool and spa service and repair industry with its software. They are a private equity-backed company with over 7,000 customers and are looking for big thinkers with small egos to join their team.

• Lead, coach, and develop a team of Customer Success Advisors and Technical Leads.
• Drive customer adoption, value realization, renewal readiness, and overall account health.
• Serve as the Customer Success product SME for aligned PerfectServe solutions.

PerfectServe provides clinical communication and physician scheduling solutions in the health IT space. They have 400+ employees, 30,000+ customers, and $100 million+ in annual revenue. They foster a collaborative team with decades of experience, striving to delight customers every day.

• Manage a portfolio of Calendly’s largest accounts, ensuring adoption, retention, and long-term growth.
• Identify expansion opportunities across multiple business units and stakeholders.
• Align Calendly’s product with customer business objectives and influence product direction.

Calendly is a leading scheduling automation platform transforming the way individuals and teams connect. Millions of users rely on the product to save time and streamline their meeting scheduling processes. We are a dynamic and growing company that values innovation, customer success, and fostering a collaborative and inclusive culture.