Source Job

• Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
• Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.
• Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback.

Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. They've grown to over 170 employees and continue to expand internationally, uniting professionals from intelligence, military, tech, and consulting backgrounds.

• Deliver customer‑centric service that drives satisfaction and strong NPS.
• Collaborate with internal teams to resolve issues and escalate product feedback.
• Develop and execute account plans to support retention and relationship growth.

Applied Systems is transforming the insurance industry. With over 40 years of experience in the Insurtech game, they deliver innovative software and services that make them indispensable to their customers. The company builds a team ready to learn and try new things within a culture built on values.

• Create digital-first onboarding motions for new Mid-Market customers at scale.
• Anchor customer conversations around business impact, including cost structure reduction and scalable output.
• Manage a pooled book of business using tech-touch and structured outreach campaigns.

HeyGen aims to democratize visual storytelling through accessible technology. They're building technology to empower individuals to connect with and inspire audiences by making video content creation scalable and cost-effective.

• Manage annual pipeline by contacting customers before support expiration to assess experience.
• Cold call customers with lapsed support to reactivate it.
• Assist customers with licensing transfers and support ticket assistance.

Veeam specializes in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide.

• Manage revenue retention and renewal readiness across assigned accounts.
• Identify expansion opportunities including new sites, capabilities, and services.
• Lead structured customer business reviews and build strong multi-level customer relationships.

Parsec Automation, LLC creates and provides manufacturing operations management software. Parsec's TrakSYS™ platform optimizes efficiency, quality, and compliance at over 11,000 plants in more than 140 countries.

• Champion customer success by communicating the platform's value to help customers achieve measurable results and ROI.
• Build long-term strategic partnerships as a trusted advisor, providing tailored workflows, best practices, and guidance to meet customer goals.
• Drive customer retention, growth, and satisfaction by leading contract renewals, identifying upsell opportunities, and proactively monitoring engagement.

Total Expert is a customer engagement platform built for financial enterprises, unifying data, marketing, sales, and compliance to deliver personalized customer journeys. It is a growing SaaS company trusted by over 200 financial institutions, with a culture that values resilience, resourcefulness, and a fast-paced startup environment.

• Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
• Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
• Deliver value reviews to both operational stakeholders and emerging executive sponsors.

Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.

• Develop and maintain strong relationships with key customer stakeholders in the APAC region, creating strategic plans that align with their business objectives to drive mutual success and growth.
• Stay abreast of all product updates and features, providing regional customers with insights on how to leverage our solutions to meet their unique local regulatory and business needs.
• Proactively identify and address customer challenges, collaborating with internal teams to ensure swift and effective problem resolution across time zones.

Optro is a leading audit, risk, ESG, and InfoSec platform, surpassing $300M ARR and growing. More than 50% of the Fortune 500 leverage their award-winning technology to move their businesses forward with greater clarity and agility.

• Oversee the relationship and strategic management of significant mid-market accounts.
• Drive customer retention and growth within accounts, applying a consultative approach.
• Guide clients in leveraging the CX platform for maximum impact, ensuring long-term satisfaction.

SugarAI is redefining CRM for the age of AI, turning fragmented customer and revenue signals into clear, prioritized action. The global team is united by a shared commitment to impact, ownership, and continuous growth, creating an environment where thoughtful ideas move quickly.

• Manage, coach, and develop a team of Customer Success Managers responsible for post-sales customer relationships.
• Drive adoption and utilization of Onit products and services across the target customer base.
• Serve as an escalation point for customer risks, challenges, and complex engagements.

Onit is redefining the future of legal operations through the power of AI by streamlining enterprise legal management, matter management, spend management and contract lifecycle processes. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic and are looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.

• Build, lead, and mentor a team of CSMs supporting Enterprise customers.
• Drive proactive outreach and intervention based on data insights.
• Act as the voice of the customer to influence product and go-to-market strategy.

Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They help organizations build faster, stay compliant, and eliminate risk. Chainguard is venture-backed by leading investors.

• Own the end-to-end customer lifecycle, leading and driving the renewal process.
• Become an expert in Sayari’s platform and data, capitalizing on an Analyst’s mindset.
• Partner with Account Managers and Executives to identify and qualify expansion opportunities.

Sayari is the leader in Agentic Systems of Work for economic security and risk. They are powered by the Sayari Commercial World Model, a digital twin of global commerce resolving 10.6B+ primary-source records from 250+ jurisdictions. Their company culture is defined by a dedication to using open data to prevent illicit commercial and financial activity.

• Serve as the primary post-sale partner, building trusted, strategic relationships.
• Lead onboarding and training, monitor account health, and deliver regular business reviews.
• Identify process improvements, strengthen internal workflows, and influence customer success strategy

Mural Health aims to make clinical trials easier for participants and caregivers by removing obstacles. They seem to be a startup, with a culture of collaboration and cross-functional teamwork.

• Focus on customer satisfaction, retention and growth.
• Serve as the primary point of contact for key trial and member organizations, training users, conducting product briefings and business reviews.
• Proactively resolve issues customers face, whether technical, editorial, or user-management.

Factal is a risk intelligence and breaking news company. It helps organizations protect people, avoid disruptions, and expedite disaster relief with a hybrid of AI and experienced journalists, detecting and verifying critical events in real time.

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine.
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.

Sardine is a leader in fraud prevention and AML compliance. Their platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. They have hubs in the Bay Area, NYC, Austin, Toronto and São Paulo, and maintain a remote-first work culture.

• Maintain a revenue base by managing retaining and expanding a book of business.
• Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate.
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage.

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots.

• Define and execute the post-sale customer journey, from onboarding and activation through renewal and expansion.

Jobgether is a company using AI-powered matching process to ensure job applications are reviewed quickly, objectively, and fairly against the role's core requirements. The company identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Lead and develop a Global CS Organization across NAM and EMEA.
• Own GRR and NRR Outcomes by connecting adoption and health metrics to retention results.
• Build Scalable CS Processes, tiered engagement frameworks, and health scoring.

Canto provides a platform offering a source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. They have 4,000+ customers worldwide and are driven by passionate people who bring creativity, collaboration, and innovation.

• Own and elevate retention outcomes: Drive measurable improvements in customer retention.
• Transform the CSM model: Continue to drive the team towards a proactive, lifecycle-driven engagement model.
• Build a high-performing org: Recruit, coach, and develop a team of CSMs and managers.

Owner is the AI-native system local business owners use to succeed, starting with restaurants. They're building the system that replaces the many tools owners use to run their business. The team is now in the low hundreds and scaling even faster to keep pace with customer growth.

• Own and develop a dedicated SMB territory across the UKI and Benelux markets.
• Generate net-new business pipeline through high-volume outbound prospecting activities.
• Execute structured multi-channel outreach campaigns including cold calls, emails, and LinkedIn engagement.

They are a fast-growing, fully remote company focused on helping modern businesses simplify and automate complex compliance processes. They have a culture centered around trust, autonomy, and continuous improvement.