Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine.
Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
Help setup sound procedures for vetting our customers globally.
Introduce and implement innovative anti-money laundering (AML) and counter-financing terrorism (CFT) solutions for our platform.
Play a key role in tackling fraud and driving continuous improvement.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. With our core values at heart and future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world.
Cultivate relationships with executives, raising awareness of Sardine's brand and value proposition.
Conduct in-depth discovery sessions to understand the challenges and strategic priorities of potential clients.
Manage end-to-end sales processes, collaborating with the Growth team to close deals successfully.
They prevents fraud and ensures AML compliance with a platform using device intelligence, behavior biometrics, machine learning, and AI. With over 300 banks, retailers, and fintechs worldwide using their services, they've raised $145M from top investors and have hubs globally, maintaining a remote-first culture.
Draft and manage statements of work for customizations, white labels, builds for clients, and change orders.
Partner with sales and post-sales teams to scope custom SOW engagements, define deliverables, timelines, and success criteria.
Plan, coordinate, and drive the delivery of large projects for global key accounts with in-house or outsourced contractors and ISVs.
Sardine is a leader in fraud prevention and AML compliance. They use device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens and have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, with a remote-first culture.
Own customer-facing communications across the full customer lifecycle.
Manage KYB and KYC document collection, application tracking.
Provide accurate settlement time estimates and rail-specific guidance
Sphere Labs is building modern, compliance-native infrastructure for cross-border payments and settlement. They are a fully remote, global team backed by Coinbase, Kraken, The Chernin Group, Jump Trading, Hudson River Trading, and some of the world's largest sovereign affiliates.
Follow company policies/standards to determine if activities or transactions are non-compliant/potentially suspicious and action as appropriate.
Ability to work / investigate alerts in a fast-paced environment while maintaining high quality standards.
Undertake ad-hoc project work and Financial Crime program enhancements.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They aim to change consumer finance through better technology, lower costs, and increased transparency while providing the best customer experience.
Own strategic relationships by serving as the primary point of contact for large-scale enterprise accounts, attending to both day-to-day needs and big-picture opportunities.
Drive account growth by proactively identifying expansion and upsell opportunities within major accounts to meet long-term revenue goals.
Lead implementation and go-live by coordinating with internal stakeholders like Implementation Engineers and Product Managers to ensure successful account launches.
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI to stop fraud for over 300 banks, retailers, and fintechs worldwide. The company has raised $145M from top investors and maintains a remote-first culture with hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, valuing performance and employee flexibility.
Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.
Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback.
Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. They've grown to over 170 employees and continue to expand internationally, uniting professionals from intelligence, military, tech, and consulting backgrounds.
Review and disposition transaction monitoring alerts, applying BSA/AML typologies.
Conduct KYC reviews for new and existing customers, verifying identity documents and assessing risk profiles.
Assist with periodic quality assurance and file reviews, including for our bank partner program.
Flex is building the AI-native private bank for business owners. They are re-architecting the entire financial system for entrepreneurs and have scaled from zero to nine-figure annualized revenue, with a clear path to profitability by late 2026.
Reporting to the AVP of Customer Success and focusing on French accounts in Europe.
Drive Synthesia’s future growth by building relationships with clients and turning them into happy users.
Helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Following its recent Series E funding round, their valuation stands at $4 billion. The company is headquartered in London, with offices and teams across Europe and the US.
Define and own the company-wide customer success strategy and vision.
Partner closely with Product leadership to create a robust feedback loop.
Lead, mentor, and inspire a team of Customer Success leaders.
Xapo Bank aims to provide economic freedom and wealth protection. They are a fully distributed team of over 150 employees working remotely from 30+ countries and are committed to changing the way things are done.
Own one core accounts sub-surface end-to-end (KYC / identity verification, account types, sub-accounts / multi-accounts, or IRA cross-work) - drive prioritization, API design, and rollout inside your surface.
Run discovery with partners and prospects against real integration constraints, translate findings into a sequenced backlog for your surface, and push back on requests that don’t fit the platform without over-promising.
Partner with compliance and legal on product decisions that touch licensing, KYC / AML, identity verification, and account-model design - comfortable shipping in parallel with them in a regulated environment.
Alpaca is a self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and more. They serve hundreds of financial institutions across 40 countries with institutional-grade APIs and have a global team of 380+ distributed members.
Engage directly with customers to understand operational challenges and identify opportunities to improve efficiency
Build trust and establish yourself as a subject matter expert throughout the customer journey
Proactively identify risks in customer environments and implement scalable approaches to prevent issues
Infios develops future technologies to relentlessly make supply chains better. They are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. We strive to provide a safe and welcoming environment where every individual’s unique experiences and perspectives are valued.
Build, lead, and mentor a team of CSMs supporting Enterprise customers.
Drive proactive outreach and intervention based on data insights.
Act as the voice of the customer to influence product and go-to-market strategy.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They help organizations build faster, stay compliant, and eliminate risk. Chainguard is venture-backed by leading investors.
Real compliance casework: Investigate alerts, adjudicate transaction monitoring flags, conduct KYC/KYB reviews, prepare SARs and CTRs, and run screening investigations.
Working cases with the agents: You'll work alongside the agents on live casework, pressure-testing their reasoning, catching where they're wrong, and making sure every output meets the client's regulatory standards.
Defining where humans belong in the loop: Which cases need a human eye, and why? What signals should trigger an escalation?
Sphinx builds AI analysts that automate AML, KYC, KYB, and transaction monitoring for banks and fintechs. Their agents work inside browsers and internal systems just like human analysts to review alerts, investigate entities, file reports, and explain their reasoning.
Build meaningful relationships with SMB Pool Service Pros to ensure satisfaction and maximize their platform use.
Guide customers through adoption and help them unlock the full potential of Skimmer, you will enhance product stickiness, promote long-term retention, and facilitate loyalty.
Own a book of business and be accountable for adoption, retention, expansion, and the overall health of your customers.
Skimmer is modernizing the pool and spa service and repair industry with its software. They are a private equity-backed company with over 7,000 customers and are looking for big thinkers with small egos to join their team.
Deliver value to customers, helping them realize positive business outcomes with Jitterbit.
Manage multiple stakeholders and priorities, working with a high volume of customers in the Mid-Market and SMB segments.
Drive product adoption for post-implementation stage customers, ensuring maximum value.
Jitterbit is a leading data, application, and process workflow automation solution rooted in iPaaS. We integrate critical business processes to deliver experiences and insights needed by enterprises to accelerate their digital journey.
Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
Deliver value reviews to both operational stakeholders and emerging executive sponsors.
Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.
Lead and develop a team of Customer Success Managers.
Ensure customers operationalize NodeZero across their environments and workflows.
Engage directly with executive stakeholders to align on goals and long-term value.
Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.
Support the end‑to-end onboarding of new customers from handoff to go‑live.
Build positive, trusted relationships with customer contacts to ensure every customer is referenceable.
Help customers understand the benefits of front-line risk prevention, fraud reduction and process improvements.
Financial Operations Networks (FON) provides vendor information management solutions, protecting some of the largest companies. They combine the agility of a startup with the stability of an established industry leader, helping senior finance professionals keep their operations ahead of risk and fraud since 2001.
Develop and maintain strong relationships with key customer stakeholders in the APAC region, creating strategic plans that align with their business objectives to drive mutual success and growth.
Stay abreast of all product updates and features, providing regional customers with insights on how to leverage our solutions to meet their unique local regulatory and business needs.
Proactively identify and address customer challenges, collaborating with internal teams to ensure swift and effective problem resolution across time zones.
Optro is a leading audit, risk, ESG, and InfoSec platform, surpassing $300M ARR and growing. More than 50% of the Fortune 500 leverage their award-winning technology to move their businesses forward with greater clarity and agility.