Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine.
Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
Sardine is a leader in fraud prevention and AML compliance. Their platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. They have hubs in the Bay Area, NYC, Austin, Toronto and São Paulo, and maintain a remote-first work culture.
Own one core accounts sub-surface end-to-end (KYC / identity verification, account types, sub-accounts / multi-accounts, or IRA cross-work) - drive prioritization, API design, and rollout inside your surface.
Run discovery with partners and prospects against real integration constraints, translate findings into a sequenced backlog for your surface, and push back on requests that don’t fit the platform without over-promising.
Partner with compliance and legal on product decisions that touch licensing, KYC / AML, identity verification, and account-model design - comfortable shipping in parallel with them in a regulated environment.
Alpaca is a self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and more. They serve hundreds of financial institutions across 40 countries with institutional-grade APIs and have a global team of 380+ distributed members.
Review and disposition transaction monitoring alerts, applying BSA/AML typologies.
Conduct KYC reviews for new and existing customers, verifying identity documents and assessing risk profiles.
Assist with periodic quality assurance and file reviews, including for our bank partner program.
Flex is building the AI-native private bank for business owners. They are re-architecting the entire financial system for entrepreneurs and have scaled from zero to nine-figure annualized revenue, with a clear path to profitability by late 2026.
Help setup sound procedures for vetting our customers globally.
Introduce and implement innovative anti-money laundering (AML) and counter-financing terrorism (CFT) solutions for our platform.
Play a key role in tackling fraud and driving continuous improvement.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. With our core values at heart and future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world.
Lead and coach the US Operations team, aligning team goals with overall company objectives.
Own critical operational processes including trading, reconciliation, onboarding, risk assessment, account management, and money transfers.
Partner with internal and external teams to anticipate business needs, enhance processes, and navigate trade-offs between efficiency, complexity, controls, user experience, and compliance.
Arta is a financial technology company that makes sophisticated AI-driven investment tools, alternative assets, and private market access available to a global audience beyond the ultra-wealthy. It is a dynamic company with a talented team that values trust, teamwork, adaptability, innovation, and collaboration in a vibrant work environment.
Maintain and improve the financial crime risk management framework.
Provide leadership and guidance to a team of financial crime professionals.
Conduct ongoing risk assessments to identify and assess potential financial crime risks.
Xapo Bank is committed to changing the way things are done and provides economic freedom and wealth protection. They are a fully distributed team of over 150 Xapiens that work remotely from 30+ countries around the world, with headquarters in Gibraltar.
Own and lead zerohash’s licensing and registration strategy across North America and other Americas jurisdictions.
Design, implement, and continuously improve risk-based compliance programs that are operable across multiple jurisdictions.
Maintain deep working knowledge of zerohash’s AML/BSA regulations, current money laundering typologies, and investigative techniques.
Zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own.
Draft and manage statements of work for customizations, white labels, builds for clients, and change orders.
Partner with sales and post-sales teams to scope custom SOW engagements, define deliverables, timelines, and success criteria.
Plan, coordinate, and drive the delivery of large projects for global key accounts with in-house or outsourced contractors and ISVs.
Sardine is a leader in fraud prevention and AML compliance. They use device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens and have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, with a remote-first culture.
Seamlessly transition customers from their onboarding journey, focusing on long-term adoption and success, and growing the installed base revenue number.
Build and maintain Strategic Account Plans in collaboration with your customers, including retention and growth strategies.
Maintain visibility into customer issues and requests in partnership with our Customer Care team, ensuring customers are updated regularly.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Build and scale our compliance program across the US, Canada, and Latin America.
Design and implement comprehensive compliance policies, procedures, and systems that enable compliant growth while managing risks.
Serve as point of contact for our US regulated money service business entities and own and enhance OpenFX's BSA/AML programs.
OpenFX is building the infrastructure that will power the next generation of cross-border payment systems for institutions. They have a stellar early team with experience in companies like J.P. Morgan, Goldman Sachs, and Paypal and are backed by Accel, Lightspeed, and NfX.
Define and own the company-wide customer success strategy and vision.
Partner closely with Product leadership to create a robust feedback loop.
Lead, mentor, and inspire a team of Customer Success leaders.
Xapo Bank aims to provide economic freedom and wealth protection. They are a fully distributed team of over 150 employees working remotely from 30+ countries and are committed to changing the way things are done.
Follow company policies/standards to determine if activities or transactions are non-compliant/potentially suspicious and action as appropriate.
Ability to work / investigate alerts in a fast-paced environment while maintaining high quality standards.
Undertake ad-hoc project work and Financial Crime program enhancements.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They aim to change consumer finance through better technology, lower costs, and increased transparency while providing the best customer experience.
Own the launch of a new product in the company’s product portfolio.
Define commercial strategy, target segments, value proposition, and go-to-market plan.
Identify and validate B2B customer needs, market opportunities, and use cases.
CryptoProcessing by Coinspaid is a Estonia-licensed stablecoins payment provider helping businesses accept digital assets and convert it to fiat. The company has over 350 professionals working remotely across multiple countries and combines the pace of fintech with a long-term approach.
Design and implement a comprehensive, risk-based global internal audit program.
Provide internal audit coverage of MoonPay's operations.
Coordinate with external auditors on regulatory audit requirements and maintain regulatory examination readiness.
MoonPay is a unified payments platform for digital currency, making it easy for anyone to buy, sell, swap, and pay in digital currencies. Trusted by over 30 million customers and over 500 ecosystem partners, MoonPay is driving mainstream crypto adoption worldwide.
Own and execute the operational workflows that move SPVs and venture funds from submission, through launch, to first deployment, and throughout the fund lifecycle.
Execute end-to-end subscription workflows for LPs investing via IRAs, including LP onboarding, subscription document processing, and investor support.
Identify process improvement opportunities and implement no-code, low-code, or AI automations to reduce manual work and strengthen controls.
Belltower Fund Group empowers world-changing fund investments by providing fund administration services to the venture space. Since 2019, Belltower has supported 29k+ funds representing over $23B in assets under administration, leveraging AngelList’s fund admin software.
Handle high volumes of live chat and support tickets across assigned language queues.
Provide accurate, valid, and comprehensive information on platform features, products, and processes.
Manage complaints, provide proper solutions, and follow up to secure resolution.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are trusted by 300+ million people in 100+ countries, offering a wide range of digital-asset products and services with industry-leading security and a user-centric global organization.
Collaborate closely with the Merchant Risk team to identify, assess, and mitigate compliance risks associated with merchant and platform partners.
Review and approve financial services marketing materials to ensure they comply with regulations and industry standards.
Work cross-functionally with departments such as Compliance, Legal, Risk, and Revenue to complete reviews and address compliance issues and their root causes.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company, with a dedicated group of professionals committed to helping Affirm scale, innovate, and provide outstanding products.
Define support obligations across each partnership.
Design the support model.
Own the operational infrastructure.
Bastion builds regulated financial infrastructure for modern businesses. Bastion's full stack product suite covers stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails, with the flexibility to deploy individual capabilities or combine them end-to-end.
Real compliance casework: Investigate alerts, adjudicate transaction monitoring flags, conduct KYC/KYB reviews, prepare SARs and CTRs, and run screening investigations.
Working cases with the agents: You'll work alongside the agents on live casework, pressure-testing their reasoning, catching where they're wrong, and making sure every output meets the client's regulatory standards.
Defining where humans belong in the loop: Which cases need a human eye, and why? What signals should trigger an escalation?
Sphinx builds AI analysts that automate AML, KYC, KYB, and transaction monitoring for banks and fintechs. Their agents work inside browsers and internal systems just like human analysts to review alerts, investigate entities, file reports, and explain their reasoning.
Identify opportunities for growing adoption and engagement of payments and shape these opportunities through all phases of planning and execution - for both retail and business segments.
Monzo is on a mission to make money work for everyone. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK. They are gearing up for their next phase of growth, from 15 million to 20 million customers.