What You'll Do:
- Own customer-facing communications across the full customer lifecycle, from onboarding through ongoing payment operations.
- Manage KYB and KYC document collection, application tracking.
- Follow up proactively on stalled or incomplete applications.
What We're Looking For:
- 2+ years in customer operations, payment operations, or a similar role at a fintech, payments company, or financial services firm.
- Direct experience with KYB and KYC processes and customer-facing compliance workflows.
- Strong written communication and ability to translate technical issues into clear customer-facing language.
Why Sphere?
- We sit at the intersection of crypto infrastructure and regulated finance — at the moment those worlds are finally converging.
- For the first time in decades, the backbone of cross-border payments is being rebuilt.
- Legacy systems are fading, stablecoins are entering institutional finance, and the next settlement layer is being shaped right now.
Sphere Labs
Sphere Labs is building modern, compliance-native infrastructure for cross-border payments and settlement. They are a fully remote, global team backed by Coinbase, Kraken, The Chernin Group, Jump Trading, Hudson River Trading, and some of the world's largest sovereign affiliates.