We're seeking a CSR (Customer Support Representative) to join our team and play a crucial role in providing exceptional service and ensure our customers feel valued and supported. This role focuses on responding to customer inquiries, troubleshooting issues, and delivering solutions that keep our clients satisfied and engaged. You’ll work closely with customers and internal teams to resolve issues, gather feedback, and contribute to the continuous improvement of our customer experience.
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As an Ops Specialist, you will be accountable for conducting account verification, detecting and preventing fraudulent activities, processing player redemptions and maintaining compliance with company policies and procedures. You will also proactively detect and prevent fraudulent accounts and suspicious transactions; review transaction reports; conduct KYC procedures; manage payments operations; and collaborate with internal teams.