FIRST 30 DAYS: LEARN THE PRODUCT, UNDERSTAND THE PARTNER LANDSCAPE, AND START HANDLING SUPPORT:
- Get hands-on with Bastion's platform and understand the product deeply.
- Begin handling partner escalations directly.
- Audit the current state of support.
BY 90 DAYS: OWN THE SUPPORT FUNCTION AND BUILD THE OPERATING SYSTEM:
- You are the primary point of contact for partner support.
- Build and ship the scope boundary framework.
- Stand up the knowledge base.
BY 180 DAYS: SCALE SUPPORT ACROSS PARTNERSHIPS:
- Design and execute the BPO strategy.
- Build the support model for Bastion's next major partnership launch.
- Optimize the balance between AI-automated resolution and human-handled support.
Bastion
Bastion builds regulated financial infrastructure for modern businesses. Bastion's full stack product suite covers stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails, with the flexibility to deploy individual capabilities or combine them end-to-end.