Xapo Bank

As a Customer Success Advisor, you will be supporting members globally by responding to queries regarding our products and services and monitoring member accounts. You will address members in a professional and friendly manner, taking ownership of issues and escalating them when necessary, as well as onboarding prospective members via Zoom calls.

The Account Manager LATAM role is an integral part of the Customer Success Team and will be responsible for managing an assigned portfolio of high net worth customer accounts at Xapo Bank. Account Managers are responsible for identifying leads, building relationships with their customers and assisting them when the need arises on all Xapo Banks products. This role requires someone who is open and available to travel and your goal will be to retain and grow our client base, while always putting the customer first.

We are seeking a detail-oriented Fund Accountant to assist with the day-to-day and month-end accounting operations of a BTC-denominated hedge fund. The role involves supporting NAV processes, loan and expense reconciliations, BTC flow coordination, and investor reporting. The ideal candidate will have a solid foundation in accounting, strong attention to detail, and a practical understanding of digital asset workflows.

The Content Writer will play a crucial role in developing and executing Xapo Bank’s content strategy to drive brand awareness, engagement, and ultimately, conversions. Responsibilities include developing and implementing a content marketing strategy, leading SEO efforts, managing content production, overseeing the editorial calendar, and analyzing content marketing data and SEO performance.

The Marketing Operations Analyst will play a key role in supporting marketing initiatives, assisting in planning, executing, and tracking marketing projects and campaigns that enhance member acquisition, retention, and engagement. This position ensures marketing efforts are efficient, and project managed from inception to execution, aligned with the teams and with the business objectives.

We are seeking an exceptional Product Manager for Engagement, and Subscriptions to lead the discovery and execution of initiatives that drive engagement and boost product adoption while providing a premium customer experience. As a Product Manager at our company, you will act as the CEO of your area, driving outcomes that balance member experience, business goals, and member retention.

Shape a first-class user experience in partnership with Product Managers, engineers, and fellow designers. Create intuitive, user-centered interfaces in a collaborative, agile environment. Contribute to product strategy from the ideation and R&D stages, conduct ongoing benchmarking and research, and use insights to develop concepts into validated design solutions. The work will help create delightful, consistent experiences for members.