Xapo Bank

2 open remote positions

We are a fully distributed team of over 160 Xapiens working remotely from 50+ countries, focused on economic freedom and wealth protection. We work hard, think globally, and inspire each other to learn and grow.

Benefits Overview 2 of 2 jobs

Flexible PTO (2) Learning Budget (1) Learning budget (1) Remote Work (1) Remote work (1)

Open Positions

Customer Success Team Lead

Global

  • Lead and mentor a team of customer support Advisors, fostering high performance and conducting regular coaching and calibration sessions.
  • Develop and implement training programs, manage QA compliance at 95%, and drive CSAT to 97% through process optimization.
  • Collaborate with HR, Technical CS, and other teams to recruit, onboard, and improve processes while handling escalated customer issues.

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