Customer Success Advisor

As a Customer Success Advisor, you will be supporting members globally. English fluency is required, and additional languages are a plus. Our business is growing fast, and we want to make sure we can keep providing the best quality service to our members. You'll be responsible for: Responding to members’ queries regarding our products and services.  Monitoring of member accounts, including debit card transactions, fiat and bitcoin transfers, etc.  Addressing members in a professional, respectful and friendly manner. Taking ownership of members' issues, following up on outstanding requests, and escalating issues when necessary.  Onboarding of prospective members - assisting them from applying for membership until they are fully onboarded  Conducting Zoom calls to assist prospective members with the onboarding process  Educating prospective members queries regarding our products and services, and conducting Zoom calls when necessary.