Responsibilities:
- Serve as the primary point of contact for enterprise accounts, maximizing customer ROI through day-to-day support and strategic opportunities.
- Proactively identify and pursue expansion and upsell opportunities within major accounts to achieve revenue goals.
- Coordinate with Implementation Engineers and Product Managers to manage the end-to-end implementation lifecycle for successful launches.
Technical & Advisory Duties:
- Translate complex product and technology problems into simple, actionable solutions for clients.
- Advise clients on best practices for fraud prevention, compliance, and performance monitoring.
- Collaborate with Technical Account Managers and risk analytics teams to solve new fraud typologies and communicate findings.
Required Skills & Experience:
- 7+ years in B2B SaaS with a fintech/fraud focus, in customer-facing roles like Account Manager or Solutions Architect.
- Trilingual fluency in Portuguese, English, and Spanish with strong presentation skills for stakeholder meetings.
- Deep knowledge of the Brazilian market, including payment processing, fraud detection typologies, and compliance workflows.
Sardine
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI to stop fraud for over 300 banks, retailers, and fintechs worldwide. The company has raised $145M from top investors and maintains a remote-first culture with hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, valuing performance and employee flexibility.