Position Responsibilities:
- Support the end‑to-end onboarding of new customers from handoff to go‑live
- Comply with all company policies, training, security requirements and provisions in the Team Member handbook
- Deliver or assist with system training for administrators and end users
Client Relationship & Ongoing Support:
- Build positive, trusted relationships with customer contacts to ensure every customer is referenceable
- Provide guidance on product usage, workflows, and basic fraud‑prevention best practices
- Monitor customer adoption, usage, and overall satisfaction
Value Delivery & Growth Support:
- Help customers understand the benefits of front-line risk prevention, fraud reduction and process improvements
- Identify opportunities for additional usage or features and partner with Sales as needed
Financial Operations Networks
Financial Operations Networks (FON) provides vendor information management solutions, protecting some of the largest companies. They combine the agility of a startup with the stability of an established industry leader, helping senior finance professionals keep their operations ahead of risk and fraud since 2001.