Manage a high-volume portfolio of accounts, driving product adoption.
Own renewals — using your product knowledge, data, and playbooks to engage customers.
Collaborate with Sales, Product, and Support to elevate the customer voice.
Calendly's product helps millions of people. It is experiencing exciting product growth and is a great place to learn, grow, and do the best work of your life.
Maintain a revenue base by managing retaining and expanding a book of business.
Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate.
Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage.
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots.
Maintain executive relationships, lead projects, and serve as an escalation point for key accounts.
Develop strategic account plans to drive customer and Nuvolo’s growth.
Help foster adoption by raising client awareness and leveraging new product features and functionality.
Nuvolo is a global leader in modern, cloud-based Connected Workplace solutions built on ServiceNow. The company provides a platform to manage people, physical locations, assets, and work across departments while providing generous compensation, excellent benefits, and a passionate team culture.
Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.
Build rapport with decision makers and main points of contact to influence change in order to drive optimal member utilization of the product.
Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.
Spring Health aims to eliminate every barrier to mental health by delivering the right care at the right time. They partner with over 450 companies and provide care for 10 million people, with a valuation of $3.3 billion.
Focus on customer satisfaction, retention and growth.
Serve as the primary point of contact for key trial and member organizations, training users, conducting product briefings and business reviews.
Proactively resolve issues customers face, whether technical, editorial, or user-management.
Factal is a risk intelligence and breaking news company. It helps organizations protect people, avoid disruptions, and expedite disaster relief with a hybrid of AI and experienced journalists, detecting and verifying critical events in real time.
Own and grow a portfolio of accounts with net revenue retention and expansion above 100%.
Build account plans with top customers focusing on mutual-success and customer value, with clear revenue targets and growth milestones.
Hunt relentlessly for expansion opportunities to negotiate renewals and identify upsell and cross-sell motions.
Mitratech builds products that simplify operations in Legal, Risk, Compliance, and HR. They are a globally dispersed team that supports individual excellence and takes pride in its diverse and inclusive work culture.
Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
Build a unified 'Account Health' framework for every customer.
Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.
Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
Deliver value reviews to both operational stakeholders and emerging executive sponsors.
Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.
Lead, coach, and develop a team of Senior Customer Success Executives and Customer Success Executives.
Define and execute a customer success strategy focused on retention, expansion, adoption, and long-term customer health.
Build strong executive-level relationships with customer stakeholders and serve as an executive sponsor for key strategic accounts.
Carrot is a global, comprehensive fertility and family care platform. They support members and their families through many of life's most memorable moments and is trusted by many of the world’s leading multinational employers. Carrot's global workforce has been acknowledged with several accolades.
Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.
Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback.
Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. They've grown to over 170 employees and continue to expand internationally, uniting professionals from intelligence, military, tech, and consulting backgrounds.
Champion customer success by communicating the platform's value to help customers achieve measurable results and ROI.
Build long-term strategic partnerships as a trusted advisor, providing tailored workflows, best practices, and guidance to meet customer goals.
Drive customer retention, growth, and satisfaction by leading contract renewals, identifying upsell opportunities, and proactively monitoring engagement.
Total Expert is a customer engagement platform built for financial enterprises, unifying data, marketing, sales, and compliance to deliver personalized customer journeys. It is a growing SaaS company trusted by over 200 financial institutions, with a culture that values resilience, resourcefulness, and a fast-paced startup environment.
Build, lead, and mentor a team of CSMs supporting Enterprise customers.
Drive proactive outreach and intervention based on data insights.
Act as the voice of the customer to influence product and go-to-market strategy.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They help organizations build faster, stay compliant, and eliminate risk. Chainguard is venture-backed by leading investors.
Manage a book of 15-20 enterprise accounts, helping developers get real value out of our products.
Drive adoption, surface risk, and get customers healthy for renewal and expansion.
Lead enablement sessions, drive strategic customer conversations, and partner with Named AEs and Field Engineers.
Sourcegraph is at the center of the transformation in how software gets built. They provide a code intelligence platform that developers rely on to navigate complex codebases with speed and confidence as a globally distributed team.
Own the enterprise customer success strategy and renewal motion for strategic accounts.
Build strong executive relationships with enterprise customers and drive renewal outcomes.
Coach and mentor a growing enterprise CS organization, creating a high-touch customer engagement model.
Eve Legal is redefining legal technology for plaintiff law firms and building a team to take them there. They help firms handle more cases, recover more for clients, and grow with AI, trusted by over 1000+ law firms, and have raised over $160M from top investors.
Drive long-term adoption and revenue growth for enterprise-level dispensaries.
Provide high-level recommendations, optimizing the platform to solve complex challenges.
Proactively identify and execute account expansion and cross-sell opportunities.
Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Powering thousands of dispensaries across 40+ markets in the US and Canada, Dutchie has raised over $600M in funding and is backed by investors.
Manage a high-volume book of SMB and mid-market accounts
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls and follow-ups in real-time. Powered by advanced AI, SalesCloser delivers a scalable solution that redefines how companies engage with buyers.
Develop and maintain strong leadership-level relationships with customers.
Leverage customer data to provide clear, informative, and relevant information to drive improvements and solve complex problems.
Communicate consistently and proactively with customers to address their needs; anticipate potential concerns and ensure a great customer experience.
Wellframe helps healthcare organizations support health beyond the four walls of care delivery. They provide care transformation services, a patented engagement platform, clinical programs, and measurement, and seem to value trusted relationships between members and care teams.
Be the primary point of contact for a portfolio of SMB business customers and support early Enterprise accounts.
Own retention, expansion, and renewal performance across the portfolio, understanding ARR, NRR, and growth drivers.
Identify gaps across the customer journey and design scalable, high-impact improvements for SMB and Enterprise clients.
Tem is rebuilding the energy transaction, making it transparent and fair. They are putting power back in the hands of customers to tackle the critical problem of access to low-cost electricity. Tem has closed a $75 million Series B and is scaling internationally.
Manage a portfolio of 20-40 accounts across the customer lifecycle.
Maximize customer value by guiding institutions towards full platform adoption.
Build and maintain strong, collaborative relationships with key stakeholders.
Our client builds the future of education as a part of a company culture that fosters the growth, safety, and creativity of its employees. They maintain a conscious and intentional culture of open communication, curiosity, and leadership.
Manage a portfolio of high-growth customers as their trusted business advisor.
Develop a deep understanding of customer objectives to ensure Render delivers maximum value.
Proactively mitigate churn risks by addressing concerns and reinforcing Render's value proposition.
Render is building a modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Trusted by over 4.5 million developers worldwide, they value craft, velocity, and user experience, empowering developers to ship fast and scale reliably.