Key Responsibilities:
- Handle 3rd-level escalations for complex technical issues involving CDN and Edge Network products.
- Diagnose and resolve advanced problems with caching, DNS, routing, load balancing, SSL/TLS, and web security.
- Take ownership of high-severity incidents and collaborate with teams for resolution, assisting in root cause analysis.
- Analyze traffic patterns and cache efficiency to optimize content delivery and support production changes.
Qualifications:
- 5+ years of experience in Technical Support, Network Engineering, or Systems Engineering.
- Strong understanding of CDN and Edge Network concepts, including caching and traffic routing.
- Solid networking knowledge in TCP/IP, HTTP/HTTPS, DNS, BGP, and load balancing.
- Hands-on Linux/Unix administration experience and proficiency with monitoring tools like Grafana.
- Ability to analyze complex incidents under pressure and strong communication skills in English.
Additional Details:
- Working hours are Monday to Friday, 9:00 am to 6 pm, with availability required during critical incidents outside regular hours.
- Nice-to-have experience includes knowledge of CDN providers like Akamai, DDoS mitigation, and scripting in Python or Bash.
- Benefits include flexible hours, remote work options, and support for well-being and professional growth.
Gcore
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering real-time communication, streaming, enterprise AI, and secure web applications. The company has a team of over 550 professionals and partners with leading technology firms like Intel and NVIDIA to build foundational infrastructure for an AI-driven world.