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• Lead onboarding for strategic customers, ensuring quick understanding and adoption of Tailscale.
• Offer technical support, diagnosing and resolving issues across Tailscale's platform.
• Build strong customer relationships, acting as a trusted advisor to optimize Tailscale use.

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019, we're a fully distributed company backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

• Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
• Proactively build strong relationships with key contacts of the customer operations organization.
• Drive resolution for escalations, partnering with technical teams to bring issues to resolution.

Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.

• Manage and grow a small, senior team by coaching, developing judgment, and hiring people who make the team better.
• Partner closely with Sales as a credible technical counterpart on complex enterprise opportunities, helping shape deal strategy and execution quality.
• Stay current on cloud, DevOps, networking, and security trends, and help the team continue sharpening both technical instincts and communication skills.

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019 and fully distributed, they're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

• Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
• Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
• Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.

Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.

• Provide timely and professional support through email, chat, phone, and ticketing systems.
• Troubleshoot common product, account, and workflow-related issues for customers and internal users.
• Accurately document customer interactions, troubleshooting steps, and resolutions.

FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.

• You are comfortable owning complex SaaS troubleshooting from first report through resolution.
• You can explain technical issues concisely, think systematically, and operate with strong ownership.
• You delight customers with keen attention to detail and empathetic responses.

Ashby is building the next generation of enterprise software, starting with a suite of products for talent leaders, recruiters, and hiring managers. Backed by great investors and with an incredible team, they value ownership, principled thinking, and thoughtful communication.

• Act as the 3rd-level escalation point for complex issues in CDN and Edge Network products, diagnosing advanced problems with caching, DNS, routing, SSL/TLS, and web security.
• Take ownership of high-severity incidents and drive resolution by collaborating with Engineering, Network, and Operations teams, and assist with root cause analysis and preventive measures.
• Provide technical guidance and mentorship to L1 and L2 Support Engineers, maintain internal documentation, and participate in post-incident reviews and improvement initiatives.

Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering real-time communication, streaming, enterprise AI, and secure web applications. The company has a team of over 550 professionals and partners with leading technology firms like Intel and NVIDIA to build foundational infrastructure for an AI-driven world.

• Act as the 3rd-level escalation point for complex technical issues related to CDN and Edge Network products.
• Diagnose and resolve advanced issues involving caching, DNS, routing, load balancing, SSL/TLS, and web security.
• Take ownership of high-severity incidents (P1/P2) and drive resolution in collaboration with Engineering, Network, and Operations teams.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals and offer a global team environment.

• Provide consistently high-quality technical service to customers.
• Deliver actionable product suggestions to our engineering team.
• Strengthen the team through clear documentation, peer training, and engineering expertise.

Meter is redefining the future of enterprise networking. They design and build their own enterprise hardware, intuitive software, and streamlined operations. They are building and deploying these networks at scale for ambitious companies.

• Provide technical support to customers through email, screen sharing, and chat within established SLAs.
• Own and resolve complex technical customer issues, partnering with Technical Support Specialists.
• Problem-solve and troubleshoot in a repeatable manner, documenting in the Support CRM to identify trends.

Vanta helps businesses earn and prove trust by enabling companies to practice better security. They have a talented team and empower companies to improve and prove their security.

• Provide technical support to KVH partners and their customers.
• Monitor network health and take corrective action when needed.
• Provide excellent technical diagnostic skills for diagnosing and resolving customer incidents.

KVH Industries provides solutions that connect, protect, and innovate for a better world. They serve a global base of customers with innovative technology.

• Serve as the top-tier technical expert to resolve complex issues across endpoints, identity, networks, and core business applications, documenting root causes and scalable solutions.
• Maintain strong security and compliance across all IT workflows, applying data security principles (e.g., MFA, least-privilege access) and ensuring all records (tickets, assets, changes) are audit-ready.
• Mentor junior team members, providing guidance and stepping in to handle frontline support during high-volume periods.

Equip is a virtual eating disorder treatment program that aims to ensure everyone with an eating disorder can access effective treatment. Founded in 2019, Equip has a highly-engaged, passionate, and diverse culture, operating in all 50 states and partnering with most major health insurance plans.

• Lead, mentor, and develop a team of highly skilled Support Engineers, setting clear expectations and providing regular feedback.
• Act as a key escalation point, leading responses to incidents and collaborating cross-functionally to improve customer support and reduce commercial risk.
• Identify opportunities to improve the customer experience, build strong business cases, and influence stakeholders to drive positive change.

The Adaptavist Group combines teamwork, technology, and processes to help businesses improve. They deliver enterprise software, tailored solutions, and services across technology ecosystems like Atlassian and AWS, employing experts who make change happen from anywhere.

• Manage and exceed Support KPI’s and critical Technical Support Metrics.
• Lead efforts to hire, develop, and build a technical team.
• Drive daily incident management success from detection to resolution.

ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. They're building an AI-native culture where technology and talent are unstoppable together.

• Create and deliver high-impact technical product presentations and demonstrations tailored to prospective enterprise customers.
• Partner with stakeholders to gather technical requirements, ensuring proposed solutions are perfectly aligned with customer goals and infrastructure.
• Lead product evaluations (POVs) and oversee custom product configurations to prove value in real-world environments.

Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. They are an AI-forward enterprise, leveraging the world’s largest security data lake to power their cloud-native Zero Trust Exchange platform. They value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential.

• Provide prompt and courteous support to internal users, resolving complex issues and documenting root causes.
• Use CLI and system logs to diagnose issues, performing HTTP/DNS/network checks.
• Maintain SOPs and knowledge articles to reduce resolution times and re-opens.

Equip is a virtual eating disorder treatment program that aims to make effective treatment accessible to everyone. They offer dedicated care teams and are partnered with major health insurance plans, operating in all 50 states.

• Lead and develop a team of Support Managers overseeing Customer Support Advocates.
• Drive performance across a 24/7 support organization, ensuring strong coverage and service quality.
• Scale team structures, processes, and staffing models to support business growth.

Justworks helps businesses get off the ground by enabling them to focus on running their business. They solve HR issues and are data-driven, with a supportive, entrepreneurial environment. They value their people and are united by shared goals.

• Provide remote IT support to over 4000 users across the business.
• Partner with People Team to process changes, onboarding and offboarding requests.
• Install, configure, and troubleshoot software packages - including operating systems and 3rd party applications.

National Debt Relief, founded in 2009, aims to help consumers deal with debt and is a trusted debt relief provider. They have assisted over 450,000 people, settling over $10 billion in debt, rated A+ by the Better Business Bureau.

• Guide customers through product operation, configuration, and best practices.
• Troubleshoot hardware, software, and networking issues efficiently.
• Deliver timely solutions and ensure customer satisfaction.

Cadwell specializes in products that directly impact patient care in clinical neurophysiology and sleep medicine. They are a collaborative, mission-driven team that invests in employee growth.

• Respond to customer inquiries quickly and efficiently.
• Deliver remote installation, configuration, and support for new & existing customers.
• Provide remote troubleshooting and technical support to customers.

Riva is an Edmonton-based software development company with a global footprint. They create seamless data flow between applications and CRM, synchronizing data and eliminating the need for task switching. They offer a work culture that fosters diversity, equity, inclusion, and fun.