Responsibilities:
- Act as the 3rd-level escalation point for complex technical issues related to CDN and Edge Network products.
- Diagnose and resolve advanced issues involving caching, DNS, routing, load balancing, SSL/TLS, and web security.
- Take ownership of high-severity incidents (P1/P2) and drive resolution.
Qualifications:
- 5+ years of experience in Technical Support, Network Engineering, or Systems Engineering.
- Strong understanding of CDN and Edge Network concepts (caching, PoPs, traffic routing).
- Solid networking knowledge (TCP/IP, HTTP/HTTPS, DNS, BGP, load balancing).
Benefits:
- Competitive compensation.
- Flexible working hours and hybrid or remote options.
- Private medical insurance.
Gcore
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals and offer a global team environment.