Provide consistently high-quality technical service to customers.
Deliver actionable product suggestions to our engineering team.
Strengthen the team through clear documentation, peer training, and engineering expertise.
Meter is redefining the future of enterprise networking. They design and build their own enterprise hardware, intuitive software, and streamlined operations. They are building and deploying these networks at scale for ambitious companies.
Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.
Provide post-implementation, support desk, and front/back line support to solve technical issues on storage hardware and software products.
Manage all open tickets and ensure customers receive daily updates on case status, liaising with customer-facing and internal teams for problem resolution.
Develop innovative, customized solutions to meet customers' business needs and clearly communicate complex technical topics to varied knowledge levels.
DataDirect Networks (DDN) is a global market leader in AI and multi-cloud data management at scale, providing cutting-edge data intelligence platforms for high-performance data centers. The company fosters a team of passionate professionals with a commitment to innovation, customer-centricity, and market leadership.
Manage day-to-day support operations for a team of 8-10 Support Engineers.
Lead the onboarding, technical mentoring, and career coaching for all direct reports.
Partner with Support and CX Operations to refine workflows and improve internal tooling.
Tailscale is building software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019 and fully distributed, they're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Maintain the reliability and performance of customer environments remotely, supporting Mirantis Opensack/k0s layers.
Diagnose and resolve system-level issues, requiring hands-on Linux administration experience.
Troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking, and other cloud technologies; detect, report, and resolve issues.
Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. They serve many of the world’s leading enterprises and value openness, collaboration, risk-taking, and continuous growth.
Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.
Supervise and coordinate NOC activities to ensure network infrastructure availability and efficiency.
Monitor network performance, proactively implementing solutions to prevent service disruptions.
Develop and maintain standard operating procedures and best practices for the NOC team.
Honest Networks delivers high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. They are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan.
Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Coordinate with the VCC Support teams for remote technical support, downtime reporting.
Verra Mobility is a company that focuses on high performance and breakthrough outcomes. The company values integrity, courage, collaboration, and growth, fostering an engaging work environment.
Guide customers through product operation, configuration, and best practices.
Troubleshoot hardware, software, and networking issues efficiently.
Deliver timely solutions and ensure customer satisfaction.
Cadwell specializes in products that directly impact patient care in clinical neurophysiology and sleep medicine. They are a collaborative, mission-driven team that invests in employee growth.
Troubleshoot complex customer issues across networking, APIs, and communications products.
Investigate using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling.
Collaborate with customers, vendors, and engineering teams to resolve cases.
Telnyx is building the future of global connectivity, from architecting a global, multi-cloud IP network to bringing hyperlocal edge technology. They solve real-world problems through innovative connectivity solutions and foster an environment of continuous learning and growth for their team.
Answer support tickets from end users and troubleshoot issues.
Configure cameras for optimal performance and adjust user access.
Monitor network infrastructure and assist field installation teams.
Allied Universal Event Services is a leader in crowd management and event staffing, providing services at sports stadiums, concerts, festivals, and convention centers. They offer flexible part-time work and opportunities in event staff, security, and operations, fostering a welcoming, collaborative, and innovative team environment.
Act as the 3rd-level escalation point for complex issues in CDN and Edge Network products, diagnosing advanced problems with caching, DNS, routing, SSL/TLS, and web security.
Take ownership of high-severity incidents and drive resolution by collaborating with Engineering, Network, and Operations teams, and assist with root cause analysis and preventive measures.
Provide technical guidance and mentorship to L1 and L2 Support Engineers, maintain internal documentation, and participate in post-incident reviews and improvement initiatives.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering real-time communication, streaming, enterprise AI, and secure web applications. The company has a team of over 550 professionals and partners with leading technology firms like Intel and NVIDIA to build foundational infrastructure for an AI-driven world.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Manage and exceed Support KPI’s and critical Technical Support Metrics.
Lead efforts to hire, develop, and build a technical team.
Drive daily incident management success from detection to resolution.
ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. They're building an AI-native culture where technology and talent are unstoppable together.
Assist field technicians remotely by monitoring their requests and helping with tasks such as configuring endpoints and switch ports.
Support dispatch and route optimization in NY, PA, CT, and NJ areas in the US.
Assist with all requests from the Director of Installation Services to help manage the daily operations.
Honest Networks delivers high-quality and affordable internet service as a catalyst for community growth. They are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan that values individuals with high integrity, a strong work ethic, and a passion for continuous learning.
Provide daily remote technical support to customers to resolve equipment operation needs within production plants.
Manage each technical case from start to finish, from receiving and prioritizing calls to remote resolution and closure.
Identify recurring failures and prepare weekly activity reports by model, location, and client to propose countermeasures.
Videojet helps ensure products sold worldwide are authentic and safe for consumers in the food, beverage, pharmaceutical, and industrial markets. They are a global leader in the marking and coding industry, offering opportunities to develop your career in an innovative, customer-oriented company.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.