Act as the 3rd-level escalation point for complex issues in CDN and Edge Network products, diagnosing advanced problems with caching, DNS, routing, SSL/TLS, and web security.
Take ownership of high-severity incidents and drive resolution by collaborating with Engineering, Network, and Operations teams, and assist with root cause analysis and preventive measures.
Provide technical guidance and mentorship to L1 and L2 Support Engineers, maintain internal documentation, and participate in post-incident reviews and improvement initiatives.
Act as the 3rd-level escalation point for complex technical issues related to CDN and Edge Network products.
Diagnose and resolve advanced issues involving caching, DNS, routing, load balancing, SSL/TLS, and web security.
Take ownership of high-severity incidents (P1/P2) and drive resolution in collaboration with Engineering, Network, and Operations teams.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals and offer a global team environment.
Voice Engineering: Configure and troubleshoot SIP, PRI, Hosted PBX, and Fax over IP services.
AireSpring provides Cloud Communications, Managed Connectivity and Managed Security. They are family owned, have 22,000 enterprise locations worldwide and have earned more than 100 industry awards.
Troubleshoot complex customer issues across networking, APIs, and communications products.
Investigate using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling.
Collaborate with customers, vendors, and engineering teams to resolve cases.
Telnyx is building the future of global connectivity, from architecting a global, multi-cloud IP network to bringing hyperlocal edge technology. They solve real-world problems through innovative connectivity solutions and foster an environment of continuous learning and growth for their team.
Own Render's core network infrastructure across multiple data centers and cloud providers, shaping how networking evolves as Render rapidly scales.
Design and build customer-facing networking capabilities that give users greater flexibility in how their services connect and communicate, and how traffic is routed.
Investigate complex networking issues across the stack, from the kernel and data plane to distributed systems and edge networking.
Render is building a modern cloud platform for developers creating AI-native, full-stack, multi-service applications, eliminating the tradeoff between hyperscaler power and developer-friendliness. They are a diverse and talented team that values craft, velocity, and user experience.
Manage day-to-day support operations for a team of 8-10 Support Engineers.
Lead the onboarding, technical mentoring, and career coaching for all direct reports.
Partner with Support and CX Operations to refine workflows and improve internal tooling.
Tailscale is building software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019 and fully distributed, they're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Maintain the reliability and performance of customer environments remotely, supporting Mirantis Opensack/k0s layers.
Diagnose and resolve system-level issues, requiring hands-on Linux administration experience.
Troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking, and other cloud technologies; detect, report, and resolve issues.
Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. They serve many of the world’s leading enterprises and value openness, collaboration, risk-taking, and continuous growth.
Supervise and coordinate NOC activities to ensure network infrastructure availability and efficiency.
Monitor network performance, proactively implementing solutions to prevent service disruptions.
Develop and maintain standard operating procedures and best practices for the NOC team.
Honest Networks delivers high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. They are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan.
Improve cybersecurity posture through secure network design, firewall policy management, segmentation, and access controls.
Slingshot Aerospace is dedicated to making space safer and more secure. They are a team of builders, thinkers, and problem-solvers who believe that the next generation of space operations will be powered by better data and smarter software.
Provide consistently high-quality technical service to customers.
Deliver actionable product suggestions to our engineering team.
Strengthen the team through clear documentation, peer training, and engineering expertise.
Meter is redefining the future of enterprise networking. They design and build their own enterprise hardware, intuitive software, and streamlined operations. They are building and deploying these networks at scale for ambitious companies.
Assist in deploying enterprise network infrastructure solutions.
Configure and support routing, switching, wireless, firewall, and VPN technologies.
Troubleshoot network connectivity, routing, switching, wireless, and security-related issues.
Myriad360 delivers enterprise networking solutions. They foster inclusion and enable employees to work to the best of their ability, with an accessible and engaged executive team.
Lead onboarding for strategic customers, ensuring quick understanding and adoption of Tailscale.
Offer technical support, diagnosing and resolving issues across Tailscale's platform.
Build strong customer relationships, acting as a trusted advisor to optimize Tailscale use.
Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019, we're a fully distributed company backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Troubleshoot and resolve network/systems problems.
Design, develop, and troubleshoot systems.
Maintain current technical skills in network expertise.
EPlus believes technology is a people business and are driven to deliver solutions. The team values collaboration, innovation, and extraordinary results.