Source Job

• Provide timely and professional support through email, chat, phone, and ticketing systems.
• Troubleshoot common product, account, and workflow-related issues for customers and internal users.
• Accurately document customer interactions, troubleshooting steps, and resolutions.

FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.

• Diagnose hardware and software issues, guiding new members through onboarding, while ensuring every interaction reflects clinical excellence.
• Solve problems quickly and communicate with empathy, supporting a mission that transforms lives.
• Independently investigate, document, and resolve member problems related to Hinge Health hardware and software products.

Hinge Health is using technology to scale and automate healthcare delivery, starting with musculoskeletal (MSK) conditions. They are partnered with 50+ health plans and available to over 20 million people across more than 2,550 employers with offices in San Francisco, Montreal and Bangalore.

• Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
• Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management
• Troubleshoot basic network, system, printer, conferencing, and office technology issues

CertiK is a Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through security research. Founded in 2017 and headquartered in New York City, CertiK supports thousands of enterprise clients and Web3 projects globally.

• Provide remote laptop and user support to our global team to troubleshoot system and network problems.
• Use Salesforce to log, update, and resolve support tickets in a timely manner.
• Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.

Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.

• Provides technical assistance to computer users, answering questions or resolving problems via phone, email, or instant message.
• Performs clerical and administrative duties for remote assistance, including replying to trouble tickets and maintaining audit trails.
• Offers expert support for password resets, email, directories, desktop applications, smartphones, and network connectivity.

DIGIT is a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies. They drive digital transformation using forward-leaning technologies and best practices, emphasizing a flexible service delivery model and adoption of emerging technologies like AI and machine learning.

• Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
• Proactively build strong relationships with key contacts of the customer operations organization.
• Drive resolution for escalations, partnering with technical teams to bring issues to resolution.

Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.

• Serve as the first point of contact for IT support requests across phone, ticket, and chat channels.
• Triage incoming issues, gather diagnostic information, and resolve within Tier 1 scope where possible.
• Troubleshoot basic hardware, software, connectivity, and application issues across Windows, macOS, and Microsoft 365.

BetterWorld Technology provides outstanding products and customized solutions with unsurpassed service. They are dedicated to remaining calm under pressure and encouraging respectful dialogue.

• Provide technical support for hardware, software, systems access, and collaboration tools.
• Troubleshoot and resolve escalated IT issues related to laptops, operating systems and SaaS platforms.
• Manage onboarding and offboarding processes, including device provisioning, account setup, and permissions.

INNERGY is transforming the woodworking industry with cloud based ERP software designed exclusively for custom manufacturers, helping businesses operate smarter and more efficiently. As of 2016, they are a globally distributed team of 200+ professionals valuing collaboration, creativity, and ownership.

• Troubleshooting software and hardware issues in a round robin phone and ticketing queues.
• Collaborating with internal teams to resolve escalated cases.
• Documenting solutions for knowledge sharing.

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. The company was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight.

• Serve as the first line of support for user technical issues across hardware, software, and collaboration tools.
• Troubleshoot and resolve problems involving Microsoft 365 Business applications, including Outlook, Teams, SharePoint, and OneDrive.
• Assist with basic configuration, user provisioning, and license management in Microsoft Entra, Defender, and SharePoint environments.

Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance. Our core Values of Trust, Ownership, Curiosity and Results are foundational to every aspect of our business and are exemplified by each and every one of our team members.

• Provide IT assistance and training to team members, responding to technology-related requests and resolving issues.
• Answer, evaluate, and prioritize incoming requests for assistance regarding hardware, software, networking, and other computer-related technologies.
• Perform network troubleshooting, configure network components, and assist with maintaining network operations and user account management.

GR8 Global is a firm forged by an alliance of top 100 U.S. accounting firms with the objective of redefining the workplace while providing additional value to partners. It prioritizes a positive and inclusive culture, focusing on matching talented professionals outside the U.S. with work opportunities in audit, accounting, and finance.

• Oversee the financial operations of the IT Department, including budget, forecast, purchase authorizations, invoicing, and license management.
• Manage the contract life cycle for all IT agreements and represent IT in committees and collaboration efforts.
• Design process improvements and optimizations while managing a small team to solve complex problems.

General Dynamics Ordnance and Tactical Systems is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems for the U.S. military and its allies. The company fosters a culture of teamwork and mutual respect among employees, partners, and stakeholders, guided by an ethos of honesty, trust, transparency, and alignment.

• Answer end-user questions by supporting phone calls, chats, and web inquires.
• Take ownership of assigned client accounts by managing and resolving issues from start to finish.
• Deliver fast, accurate, and friendly solutions that create a great client experience.

Encoura empowers students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Encoura's expertise spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities.

• Provide basic customer service and IT support by handling standard inquiries using predefined scripts and procedures.
• Log, track, and update incidents and requests in the ITSM system, ensuring accurate documentation and follow-up.
• Execute simple change requests within defined change control windows, following established approval processes.

Jobgether is a company that uses an AI-powered matching process. They ensure job applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Provides primary support to customers encountering problems using the CDK’s products and solutions.
• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

CDK Global provides cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. Its SaaS platform enables dealerships to manage their end-to-end business operations. They value inclusion and diversity and encourage different views, fostering an inclusive workforce.

• Receive, analyze, and process requests through the service desk.
• Ensure SLA compliance for first response time and resolution time according to ticket priority.
• Creating and deactivating users in corporate systems.

BetterMe is a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. They build what makes people better and keep challenging themselves to inspire others. Over the past two years, the BetterMe team has doubled in size.

• Manage day-to-day support operations for a team of 8-10 Support Engineers.
• Lead the onboarding, technical mentoring, and career coaching for all direct reports.
• Partner with Support and CX Operations to refine workflows and improve internal tooling.

Tailscale is building software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019 and fully distributed, they're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

• You are comfortable owning complex SaaS troubleshooting from first report through resolution.
• You can explain technical issues concisely, think systematically, and operate with strong ownership.
• You delight customers with keen attention to detail and empathetic responses.

Ashby is building the next generation of enterprise software, starting with a suite of products for talent leaders, recruiters, and hiring managers. Backed by great investors and with an incredible team, they value ownership, principled thinking, and thoughtful communication.

• Provide prompt and courteous support to internal users, resolving complex issues and documenting root causes.
• Use CLI and system logs to diagnose issues, performing HTTP/DNS/network checks.
• Maintain SOPs and knowledge articles to reduce resolution times and re-opens.

Equip is a virtual eating disorder treatment program that aims to make effective treatment accessible to everyone. They offer dedicated care teams and are partnered with major health insurance plans, operating in all 50 states.

• Provides product and technical support to customers via telephone or email.
• Resolves complex customer questions and issues via escalated tickets.
• Partners with Development to research and perform root cause analysis on potential product bugs/defects.

Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.