Provide Tier 1–2 support for employees across macOS devices and SaaS applications, troubleshooting access and device issues.
Manage user lifecycle, identity, and access management using tools like JumpCloud and Google Workspace.
Own hardware procurement, SaaS application administration, and document processes to ensure operational excellence and security.
Eleos Health is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization to support clinicians. It is a startup with a team of amazing people sharing a vision to positively impact mental health and well-being.
Receive, analyze, and process requests through the service desk.
Ensure SLA compliance for first response time and resolution time according to ticket priority.
Creating and deactivating users in corporate systems.
BetterMe is a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. They build what makes people better and keep challenging themselves to inspire others. Over the past two years, the BetterMe team has doubled in size.
Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools
Improve onboarding/offboarding workflows and automate where possible
Create and maintain documentation and internal knowledge bases
Handshake was founded with the belief that everyone deserves a path to a great career. Today, they power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions and have grown from $0 to ~$1B run rate.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Ensure clinicians, operators, and product teammates have the tools, devices, and access they need.
Manage help desk queue, lead the IT side of new-hire onboarding, configure and maintain laptops, administer SaaS platforms.
Support infrastructure and compliance initiatives, uphold HIPAA-aligned operational practices, maintain documentation and asset records.
Early Medical is a virtual (telemedicine) practice specializing in longevity and healthspan optimization, part of a broader ecosystem of ventures driven by Peter Attia. We are a fully remote company, spanning the U.S., united by a commitment to pushing the boundaries of what’s possible in health and longevity. We are obsessed with excellence.
Provide remote IT support to over 4000 users across the business.
Partner with People Team to process changes, onboarding and offboarding requests.
Install, configure, and troubleshoot software packages - including operating systems and 3rd party applications.
National Debt Relief, founded in 2009, aims to help consumers deal with debt and is a trusted debt relief provider. They have assisted over 450,000 people, settling over $10 billion in debt, rated A+ by the Better Business Bureau.
Serve as the primary point of contact for internal IT support, managing hardware, software, and account access issues across Mac and Windows environments.
Troubleshoot and optimize core tools like Google Workspace, Microsoft 365, Slack, and Okta while leading the employee onboarding and offboarding process.
Manage the ITSM queue with a focus on timely resolution, document solutions, and support conference room A/V technology to ensure productive hybrid meetings.
Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. With over 70 million video interviews conducted and a culture centered on core values like 'Hero for our Customers' and 'Enjoy the Journey', it serves over 1200 global customers.
Provide technical support for hardware, software, systems access, and collaboration tools.
Troubleshoot and resolve escalated IT issues related to laptops, operating systems and SaaS platforms.
Manage onboarding and offboarding processes, including device provisioning, account setup, and permissions.
INNERGY is transforming the woodworking industry with cloud based ERP software designed exclusively for custom manufacturers, helping businesses operate smarter and more efficiently. As of 2016, they are a globally distributed team of 200+ professionals valuing collaboration, creativity, and ownership.
Providing remote IT support and ensuring clients receive top-notch technical assistance.
Handling a range of tasks, from system updates to hands-on troubleshooting.
Playing a critical role in maintaining our high standards of IT service.
Intelligent Technical Solutions is a dynamic and growing company. They value a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.
Provides daily leadership, coaching, and performance management for two IT Support Engineers.
Manages the IT support queue, prioritizing and assigning requests to meet SLA commitments.
Acts as a senior escalation point for complex or critical IT support incidents.
FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. The company has 880 employees, and they value diversity and are committed to equal opportunities and creating an inclusive environment for all employees.
Own the employee technology experience end to end in a primarily Mac environment.
Manage the full MacBook fleet: procurement, provisioning, and decommissioning.
Administer Okta and identity lifecycle: provisioning, MFA, and SSO integrations.
Raya enriches lives by fostering relationships through quality, in person interactions. This is their first dedicated IT team member, it seems they have a collaborative culture.
Provide remote IT support across locations and time zones.
Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
Create and maintain internal IT documentation, guides, and KB articles.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.
Continuously monitor infrastructure, cloud platforms, identity systems, networking, and security tooling using centralized monitoring and alerting solutions.
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, managed by a single team. They serve over 31,300 families across 90+ cities in the U.S. and are ranked the #1 RIA Firm in the nation by Barron’s for two consecutive years.
Respond to and resolve support tickets covering workstation incidents and service requests, for users across multiple global locations.
Locaria is a multilingual marketing and linguistic services agency that operates across more than 90 global markets. They blend insights, data, talent and technology to take global content further for ambitious brands.
Provides technical assistance to computer users, answering questions or resolving problems via phone, email, or instant message.
Performs clerical and administrative duties for remote assistance, including replying to trouble tickets and maintaining audit trails.
Offers expert support for password resets, email, directories, desktop applications, smartphones, and network connectivity.
DIGIT is a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies. They drive digital transformation using forward-leaning technologies and best practices, emphasizing a flexible service delivery model and adoption of emerging technologies like AI and machine learning.
Lead, coach, and grow the Global Help Desk team, including ownership of end-user support.
Manage onboarding and offboarding operations, ensuring employees are provisioned and deprovisioned efficiently and securely.
Oversee endpoint management practices, including laptop provisioning, asset tracking, patching, device compliance, and MDM administration.
Horizon3.ai is a cybersecurity company dedicated to enabling organizations to proactively find, fix, and verify exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners.
Provide in-person support and troubleshoot Windows and macOS devices, Microsoft 365 applications, and peripherals.
Deliver a professional face-to-face support experience, setting expectations and providing timely updates.
Prepare, build, and deploy laptops, coordinate user setup, and manage the lifecycle of devices.
Fastmarkets is a price-reporting agency and information provider for global commodities. They have more than 700 employees spread across global locations and are built on trust and deep market knowledge.
Serve as the first point of contact for IT support requests across phone, ticket, and chat channels.
Triage incoming issues, gather diagnostic information, and resolve within Tier 1 scope where possible.
Troubleshoot basic hardware, software, connectivity, and application issues across Windows, macOS, and Microsoft 365.
BetterWorld Technology provides outstanding products and customized solutions with unsurpassed service. They are dedicated to remaining calm under pressure and encouraging respectful dialogue.
Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation.
Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues.
Automox is a cloud-native IT operations platform for modern organizations, helping to keep every endpoint automatically configured, patched, and secured – anywhere in the world. They are trusted by more than 2,500 leading companies and MSPs worldwide.
Serve as the top-tier technical expert to resolve complex issues across endpoints, identity, networks, and core business applications, documenting root causes and scalable solutions.
Maintain strong security and compliance across all IT workflows, applying data security principles (e.g., MFA, least-privilege access) and ensuring all records (tickets, assets, changes) are audit-ready.
Mentor junior team members, providing guidance and stepping in to handle frontline support during high-volume periods.
Equip is a virtual eating disorder treatment program that aims to ensure everyone with an eating disorder can access effective treatment. Founded in 2019, Equip has a highly-engaged, passionate, and diverse culture, operating in all 50 states and partnering with most major health insurance plans.