Job Summary:
- Responsible for the day‑to‑day operational reliability of the firm’s technology infrastructure.
- Serves as a first and second line of defense for infrastructure‑ and security‑related alerts.
- Executes documented response playbooks and ensures consistent operational and audit evidence.
Infrastructure Monitoring & Incident Response:
- Continuously monitor infrastructure, cloud platforms, identity systems and security tooling.
- Triage alerts, validate impact, and execute documented runbooks and response plans.
- Coordinate incident response activities and ensure appropriate handoff to Systems Administrators or Engineering teams.
Security, Compliance & Audit Support:
- Monitor infrastructure and security signals and initiate predefined response actions.
- Ensure incidents, alerts, and escalations are accurately documented.
- Follow established change and incident management processes.
Mercer Advisors
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, managed by a single team. They serve over 31,300 families across 90+ cities in the U.S. and are ranked the #1 RIA Firm in the nation by Barron’s for two consecutive years.