Provide Tier 1–2 support for employees across macOS devices and SaaS applications, troubleshooting access and device issues.
Manage user lifecycle, identity, and access management using tools like JumpCloud and Google Workspace.
Own hardware procurement, SaaS application administration, and document processes to ensure operational excellence and security.
Eleos Health is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization to support clinicians. It is a startup with a team of amazing people sharing a vision to positively impact mental health and well-being.
Own the employee technology experience end to end in a primarily Mac environment.
Manage the full MacBook fleet: procurement, provisioning, and decommissioning.
Administer Okta and identity lifecycle: provisioning, MFA, and SSO integrations.
Raya enriches lives by fostering relationships through quality, in person interactions. This is their first dedicated IT team member, it seems they have a collaborative culture.
Serve as the primary point of contact for internal IT support, managing hardware, software, and account access issues across Mac and Windows environments.
Troubleshoot and optimize core tools like Google Workspace, Microsoft 365, Slack, and Okta while leading the employee onboarding and offboarding process.
Manage the ITSM queue with a focus on timely resolution, document solutions, and support conference room A/V technology to ensure productive hybrid meetings.
Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. With over 70 million video interviews conducted and a culture centered on core values like 'Hero for our Customers' and 'Enjoy the Journey', it serves over 1200 global customers.
Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools
Improve onboarding/offboarding workflows and automate where possible
Create and maintain documentation and internal knowledge bases
Handshake was founded with the belief that everyone deserves a path to a great career. Today, they power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions and have grown from $0 to ~$1B run rate.
Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management
Troubleshoot basic network, system, printer, conferencing, and office technology issues
CertiK is a Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through security research. Founded in 2017 and headquartered in New York City, CertiK supports thousands of enterprise clients and Web3 projects globally.
Lead, coach, and grow the Global Help Desk team, including ownership of end-user support.
Manage onboarding and offboarding operations, ensuring employees are provisioned and deprovisioned efficiently and securely.
Oversee endpoint management practices, including laptop provisioning, asset tracking, patching, device compliance, and MDM administration.
Horizon3.ai is a cybersecurity company dedicated to enabling organizations to proactively find, fix, and verify exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners.
Providing remote IT support and ensuring clients receive top-notch technical assistance.
Handling a range of tasks, from system updates to hands-on troubleshooting.
Playing a critical role in maintaining our high standards of IT service.
Intelligent Technical Solutions is a dynamic and growing company. They value a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Provides daily leadership, coaching, and performance management for two IT Support Engineers.
Manages the IT support queue, prioritizing and assigning requests to meet SLA commitments.
Acts as a senior escalation point for complex or critical IT support incidents.
FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. The company has 880 employees, and they value diversity and are committed to equal opportunities and creating an inclusive environment for all employees.
Receive, analyze, and process requests through the service desk.
Ensure SLA compliance for first response time and resolution time according to ticket priority.
Creating and deactivating users in corporate systems.
BetterMe is a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. They build what makes people better and keep challenging themselves to inspire others. Over the past two years, the BetterMe team has doubled in size.
Serve as the first point of contact for IT support requests across phone, ticket, and chat channels.
Triage incoming issues, gather diagnostic information, and resolve within Tier 1 scope where possible.
Troubleshoot basic hardware, software, connectivity, and application issues across Windows, macOS, and Microsoft 365.
BetterWorld Technology provides outstanding products and customized solutions with unsurpassed service. They are dedicated to remaining calm under pressure and encouraging respectful dialogue.
Provide in-person support and troubleshoot Windows and macOS devices, Microsoft 365 applications, and peripherals.
Deliver a professional face-to-face support experience, setting expectations and providing timely updates.
Prepare, build, and deploy laptops, coordinate user setup, and manage the lifecycle of devices.
Fastmarkets is a price-reporting agency and information provider for global commodities. They have more than 700 employees spread across global locations and are built on trust and deep market knowledge.
Provide remote IT support across locations and time zones.
Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
Create and maintain internal IT documentation, guides, and KB articles.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.