Serve as the top-tier technical expert to resolve complex issues across endpoints, identity, networks, and core business applications, documenting root causes and scalable solutions.
Maintain strong security and compliance across all IT workflows, applying data security principles (e.g., MFA, least-privilege access) and ensuring all records (tickets, assets, changes) are audit-ready.
Mentor junior team members, providing guidance and stepping in to handle frontline support during high-volume periods.
Provide technical support for hardware, software, systems access, and collaboration tools.
Troubleshoot and resolve escalated IT issues related to laptops, operating systems and SaaS platforms.
Manage onboarding and offboarding processes, including device provisioning, account setup, and permissions.
INNERGY is transforming the woodworking industry with cloud based ERP software designed exclusively for custom manufacturers, helping businesses operate smarter and more efficiently. As of 2016, they are a globally distributed team of 200+ professionals valuing collaboration, creativity, and ownership.
Provide prompt and courteous support to internal users, resolving complex issues and documenting root causes.
Use CLI and system logs to diagnose issues, performing HTTP/DNS/network checks.
Maintain SOPs and knowledge articles to reduce resolution times and re-opens.
Equip is a virtual eating disorder treatment program that aims to make effective treatment accessible to everyone. They offer dedicated care teams and are partnered with major health insurance plans, operating in all 50 states.
Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools
Improve onboarding/offboarding workflows and automate where possible
Create and maintain documentation and internal knowledge bases
Handshake was founded with the belief that everyone deserves a path to a great career. Today, they power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions and have grown from $0 to ~$1B run rate.
Provides technical assistance to computer users, answering questions or resolving problems via phone, email, or instant message.
Performs clerical and administrative duties for remote assistance, including replying to trouble tickets and maintaining audit trails.
Offers expert support for password resets, email, directories, desktop applications, smartphones, and network connectivity.
DIGIT is a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies. They drive digital transformation using forward-leaning technologies and best practices, emphasizing a flexible service delivery model and adoption of emerging technologies like AI and machine learning.
Provide technical support to customers through email, screen sharing, and chat within established SLAs.
Own and resolve complex technical customer issues, partnering with Technical Support Specialists.
Problem-solve and troubleshoot in a repeatable manner, documenting in the Support CRM to identify trends.
Vanta helps businesses earn and prove trust by enabling companies to practice better security. They have a talented team and empower companies to improve and prove their security.
Manage day-to-day support operations for a team of 8-10 Support Engineers.
Lead the onboarding, technical mentoring, and career coaching for all direct reports.
Partner with Support and CX Operations to refine workflows and improve internal tooling.
Tailscale is building software that makes it easy to securely interconnect people and their devices, no matter where they are. Founded in 2019 and fully distributed, they're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Lead, mentor, and develop a team of IT Engineers, including hiring, onboarding, and performance management.
Act as the final escalation point for complex IT Engineering and Helpdesk issues.
Drive implementation of strategic, systemic solutions to eliminate recurring issues and improve user experience.
Judi Health offers solutions for employers and health plans, including Capital Rx, Judi Health™, and Judi®. Together with our clients, they’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Provide timely and professional support through email, chat, phone, and ticketing systems.
Troubleshoot common product, account, and workflow-related issues for customers and internal users.
Accurately document customer interactions, troubleshooting steps, and resolutions.
FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.
Own the full corporate IT environment and ensure performance and reliability.
Assess current IT operations, identify gaps, and build a roadmap to a scalable baseline.
Lead and restructure the IT team, set clear expectations, and develop people.
Pine's portfolio company is a global ERP consulting firm that helps manufacturers run better. For over 30 years, they’ve been the go-to partner for companies in complex, regulated industries. The business is growing, and their internal infrastructure needs to keep pace.
Lead the evaluation, adoption, and execution of technology initiatives.
Recruit, mentor, and motivate a high-performance operations staff.
Drive operational excellence through structured incident, problem, and change management practices.
Business Wire is a press release distribution company. The company's total rewards include remote work, health benefits, fitness allotment, and a 401(k) plan.
Lead and scale a high-performing organization across DevOps, IT, and Security functions, setting strategic roadmaps aligned with company objectives and regulatory requirements.
Own and evolve the company's security posture and compliance, ensuring high availability and disaster recovery capabilities while optimizing cost and system resilience.
Direct IT operations including end-user support and corporate systems, and mentor team members while fostering a culture of transparency and operational excellence.
Zippy is a fintech company providing online loans and insurance for manufactured homes to make the process simple and fast. The company is backed by institutional investors, has a remote-first team spread across many US states, and focuses on a mission-driven, inclusive culture with competitive pay and equity.
Serve as the primary point of contact for internal IT support, managing hardware, software, and account access issues across Mac and Windows environments.
Troubleshoot and optimize core tools like Google Workspace, Microsoft 365, Slack, and Okta while leading the employee onboarding and offboarding process.
Manage the ITSM queue with a focus on timely resolution, document solutions, and support conference room A/V technology to ensure productive hybrid meetings.
Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. With over 70 million video interviews conducted and a culture centered on core values like 'Hero for our Customers' and 'Enjoy the Journey', it serves over 1200 global customers.
Provides daily leadership, coaching, and performance management for two IT Support Engineers.
Manages the IT support queue, prioritizing and assigning requests to meet SLA commitments.
Acts as a senior escalation point for complex or critical IT support incidents.
FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. The company has 880 employees, and they value diversity and are committed to equal opportunities and creating an inclusive environment for all employees.
Provide Tier 1–2 support for employees across macOS devices and SaaS applications, troubleshooting access and device issues.
Manage user lifecycle, identity, and access management using tools like JumpCloud and Google Workspace.
Own hardware procurement, SaaS application administration, and document processes to ensure operational excellence and security.
Eleos Health is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization to support clinicians. It is a startup with a team of amazing people sharing a vision to positively impact mental health and well-being.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.
Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation.
Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues.
Automox is a cloud-native IT operations platform for modern organizations, helping to keep every endpoint automatically configured, patched, and secured – anywhere in the world. They are trusted by more than 2,500 leading companies and MSPs worldwide.
Oversee the financial operations of the IT Department, including budget, forecast, purchase authorizations, invoicing, and license management.
Manage the contract life cycle for all IT agreements and represent IT in committees and collaboration efforts.
Design process improvements and optimizations while managing a small team to solve complex problems.
General Dynamics Ordnance and Tactical Systems is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems for the U.S. military and its allies. The company fosters a culture of teamwork and mutual respect among employees, partners, and stakeholders, guided by an ethos of honesty, trust, transparency, and alignment.
Design, implement, and manage a cloud-based IT environment, ensuring high availability and security.
Apply a security-first mindset to strengthen access controls and overall risk mitigation.
Identify and implement automation opportunities to improve efficiency across IT operations.
Ethos is a leading life insurance technology company with a mission to protect families by democratizing access to life insurance and empowering agents. They are transforming the life insurance experience for consumers, agents, and carriers with their three-sided technology platform.
Owning day-to-day management of the cybersecurity team across all three practice areas, providing direction, removing blockers, and maintaining accountability.
Conducting performance reviews and delivering ongoing feedback that supports the growth and retention of senior-level contributors.
Fostering a collaborative, high-trust culture where experienced engineers can operate with autonomy while staying aligned to organizational goals.
Inductive Automation champions industrial automation innovation with a mission to empower customers to swiftly turn great ideas into reality. The company removes technological and economic obstacles by creating and delivering solutions. They value diversity, fun, and flexibility are ingrained into their work culture.