Customer Success Associate

Customer Goals & Workflows:

• Understanding customer goals and workflows to drive outcomes and long-term value
• Serving as a trusted advisor on QA and automated testing best practices
• Creating and execute success plans that clearly link product usage to business impact

Stakeholder Alignment:

• Building and maintaining alignment with technical and executive stakeholders
• Identifying risks early, handle objections, and manage escalations with clarity and urgency
• Collaborating with sales, product, and engineering to share feedback and improve the customer experience

Targets & Growth:

• Delivering against targets for Net and Gross Dollar Retention (NDR/GDR)
• Grow into a CSM capable of managing a portfolio of 20–25 customers