Manager, Revenue Operations (Strategic Lead)

Revenue Forecasting & Predictability:

• Own the weekly, monthly, and quarterly renewal and expansion revenue forecasting process.
• Develop and maintain sophisticated models to predict performance across renewal and expansion motions.
• Identify "pockets of risk" early in the funnel and provide the GTM leadership team with proactive solutions to hit targets.

Retention Council & Risk Management:

• Lead the Retention Council, a cross-functional task force dedicated to identifying at-risk accounts and improving GRR and NRR.
• Standardize the "Health Score" framework and build operational playbooks for Customer Success and Account Management.
• Drive initiatives to save and grow revenue through proactive risk management.

GTM Planning & Cross-Functional Collaboration:

• Drive the annual and semi-annual GTM planning process, including territory design, quota setting, and capacity modeling.
• Partner with Marketing on lead-to-revenue mapping and with Product to ensure product-led growth initiatives are operationally supported.
• Champion AI tools like Gemini and ChatGPT to automate processes and enhance predictive analytics.