Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.
Own complex pricing, concession, and restructuring discussions, mitigating churn risk.
Mentor P3 Renewal Managers and partner with CS leadership to align value delivery to renewal outcomes.
Gainsight is the AI-powered retention engine that helps customer-centric companies drive retention and growth through its CustomerOS platform. With over 2,000 trusted clients and a human-first culture, they offer a supportive environment with opportunities for growth and innovation.
You own the end-to-end renewal strategy for a portfolio of Enterprise and Strategic customers.
You build trusted relationships with executive stakeholders and align commercial conversations to customer priorities.
You drive growth by identifying expansion opportunities and leading negotiations.
Highspot is a sales enablement platform that helps businesses improve sales performance. The company fosters a culture of collaboration and innovation, with a focus on customer success.
Engages with customers and partners to understand business priorities and ensure alignment with recurring revenue strategy.
Applies technical expertise across products and services to support renewal execution for mid-market accounts.
Collaborates with cross-functional teams to prepare renewal quotes and resolve technical risks.
Cisco is a multinational technology company that develops networking hardware, software, and telecommunications equipment. With over 80,000 employees, Cisco fosters a culture of innovation and collaboration, empowering employees to make a global impact.
Support existing programs to maximize revenue and resolve customer contract issues.
Coordinate with Account Managers to proactively manage subscription opportunities.
Identify at-risk accounts and develop mitigation plans to retain customers.
Workiva provides a cloud-based platform that unifies finance, risk, and sustainability for complex organizations. It is a large company with a collaborative culture focused on innovation and employee development.
Serve as a subject matter expert in telecom and colocation within the existing customer base, driving renewals and incremental growth.
Collaborate with field sales and vendor teams to analyze and prioritize selling activity, ensuring accurate forecasting and meeting financial targets.
Leverage strong communication and problem-solving skills to work independently in a matrixed environment, managing contract milestones and customer experience.
ePlus is a technology solutions provider that helps organizations achieve business outcomes through innovative IT solutions. The company fosters a culture of collaboration, innovation, and respect, with a focus on work-life balance and community engagement.
Manage a mid-market portfolio of accounts, driving customer retention and growth through proactive engagement.
Serve as a trusted advisor, guiding customers through onboarding, product adoption, and renewal to maximize value.
Collaborate with sales and cross-functional teams to identify upsell opportunities and resolve issues.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools to help plan, build, insure, and govern the built environment. They cultivate an inclusive, supportive culture and value moving fast and working smart.
Lead end-to-end renewal strategies and negotiate complex enterprise agreements to protect and grow recurring revenue.
Build trusted executive relationships and serve as a strategic advisor on loyalty and marketing solutions.
Identify and close upsell opportunities while collaborating cross-functionally to maximize customer value.
PAR Technology Corporation provides restaurant technology solutions including POS, digital ordering, loyalty, and back-office software for over 100,000 restaurants in more than 110 countries. The company has been in business for over four decades and emphasizes a "Better Together" culture, fostering innovation and collaborative growth.
Own the customer lifecycle, from onboarding to renewal and expansion.
Negotiate and close contract renewals for a defined book of business.
Develop trusted advisor relationships and serve as escalation point for customers.
People Data Labs provides people and company data, handling data collection and standardization. Backed by top VCs, they are a small startup building a highly functional team with an 'one-team, one-dream' culture.
Own retention and growth across a portfolio of existing customers, focusing on renewals, expansion, and strategic account growth.
Build strong, multi-threaded relationships with key stakeholders and drive upsell, cross-sell, and expansion opportunities.
Lead renewal and commercial conversations including pricing, terms, and negotiation, while maintaining strong forecasting discipline.
Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees while driving measurable ROI. Trusted by many recognized names in tech and SaaS, we are backed by a world-class team with hubs in New York, London, and Lisbon and are currently growing.
Manage a high-volume portfolio of 25–50 renewals per month through email, phone, and video calls.
Identify upsell opportunities and overcome objections by highlighting key product benefits.
Maintain accurate CRM records and collaborate with sales, contracting, and legal teams.
UserWay by Level Access provides digital accessibility solutions to help businesses comply with standards. It is a growing company with a fast-paced, independent culture.
Conduct thorough Account Reviews with customers to ensure satisfaction before renewal.
Proactively identify customer issues and collaborate with teams to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Check Point Software Technologies is a global cybersecurity leader. We are consistently nominated for the Forbes Best Employers list and foster a passionate, fun, remote-friendly, and fast-paced environment.
Mentor and enable the team to exceed company growth and retention forecasts.
Manage a team of customer-focused CSMs to oversee account health, onboarding, adoption, executive reviews, and renewals.
Develop senior-level customer relationships and partner with Engineering and Product to ensure cohesion and shared goals.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. Over 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship software faster, with a high-performance culture driven by values and continuous knowledge exchange.
Train BDR team members to identify and create qualified opportunities through coaching and weekly 1:1s.
Partner with events, digital, and sales teams to drive pipeline and improve opportunity management processes.
Collaborate with content, marketing, and product marketing to develop effective outbound messaging for assigned accounts.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve security. Trusted by more than 50 million users and over 50% of the Fortune 100, GitLab fosters a high-performance, remote culture driven by values and continuous knowledge exchange.
Own the end-to-end renewal process for an assigned book of business, serving as the primary broker contact throughout the renewal lifecycle.
Develop renewal strategies with brokers, analyzing competitive market data and negotiating with Underwriting to drive retention.
Collaborate cross-functionally with teams like Underwriting, Account Management, and Product to ensure accurate, timely renewals and exceptional customer experience.
Angle Health is an AI-native, integrated healthcare company replacing legacy systems to make healthcare accessible and transparent. Backed by world-class investors, it is a startup with a small, core team focused on building the future of healthcare.
Achieve 95%+ logo retention and 90%+ CSAT through proactive client management.
Own client relationships end-to-end, anticipating needs and driving renewals.
Guide clients through complex products, connecting features to business outcomes.
Meadow is a modern payments platform for higher education, simplifying the student financial experience and transforming the $600 billion industry. As a highly ambitious startup, Meadow seeks passionate individuals to empower students and strengthen economic mobility.
Manage the full renewal lifecycle for customer accounts, ensuring timely and accurate contract renewals.
Build and maintain client relationships to understand needs and provide tailored solutions.
Analyze renewal metrics and collaborate with Sales, Customer Success, and Product teams to strengthen retention.
1Password is a cybersecurity company providing password management and Unified Access Management to secure digital identities and applications. With over $400M in ARR, 180,000 businesses trust 1Password, and we foster a culture of collaboration, transparency, and human-centric innovation.
Act as strategic partner and trusted advisor to enterprise customers, ensuring adoption and retention.
Drive product utilization through alignment with goals, training, and strategic reviews demonstrating ROI.
Own renewals, identify upsell opportunities, and advocate for customer needs across internal teams.
Teramind provides cybersecurity solutions to enterprise customers. They are a fully remote company with a global, forward-thinking team that has operated remotely since 2014.
Lead renewals and expansion for a portfolio of EMEA commercial customers, executing account management and negotiation frameworks.
Create and close upsell and cross-sell opportunities while partnering with Customer Success, Support, Marketing, and Product.
Build trusted relationships with executive buyers and deliver value-based conversations that demonstrate ROI and business impact.
Drata helps companies earn and keep the trust of their users by providing a proof layer for trustworthiness. With over 600 employees worldwide, the culture values trust, speed, continuous growth, and an owner-operator mentality.
Train and mentor Business Development Representatives to identify and create qualified opportunities.
Partner with Sales, Marketing, and Events teams to drive pipeline and improve opportunity management.
Plan hiring and onboarding of new BDRs while providing ongoing coaching and feedback.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
Lead customer onboarding and platform implementations to reduce time-to-value.
Identify upsell opportunities and manage contract renewals to support growth.
We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.