EasyLlama

Lead the full post-sale customer journey, including onboarding, support, enablement, success, renewal, and expansion. Design and execute lifecycle strategies specific to each segment, from tech-touch PLG to high-touch Enterprise success. Build and manage a CS-led expansion pipeline with clear ownership, deal tracking, and performance metrics.

Define and execute the long-term roadmap for EasyLlama’s core platform and LMS features. Shape and communicate the product vision for a multi-product, AI-powered SaaS ecosystem focused on workplace training, compliance, and human risk mitigation. Identify strategic opportunities for differentiation and product-led growth.

As the first dedicated Senior Onboarding Manager, you will play a critical role in ensuring EasyLlama’s Mid-Market and Enterprise customers see fast time-to-value, high product adoption, and lasting satisfaction. You’ll design and own scalable onboarding experiences, work cross-functionally to drive efficiency, and eventually help build a world-class onboarding team.