Customer Success Manager

Manage the full lifecycle for existing customers within EasyLlama’s Commercial and Enterprise customer base: Ensure customers are properly transitioned to onboarding and introduced to Support functions, are getting the maximum value from EasyLlama (based on their unique challenges within their org and industry), and are aware of new features and offerings. Leverage analytical skills to work by dissecting customer data, identifying trends, and translating insights into actionable strategies that drive customer satisfaction and engagement. Manage renewals and mitigate risks to downsizing and churn by developing multi-threaded relationships within each account. Build a deep understanding of the EasyLlama product and showcase strong problem-solving skills to address customer challenges promptly and creatively, ensuring their requirements are met and their expectations exceeded. Serve as a consultant to clients, connecting them to the latest information, trends, and best practices for employee learning and demonstrating how EasyLlama’s platform solutions can help achieve greater success within their organizations. Develop pipeline, manage account plans, create proposals and SOWs, and forecast for your book of business. Collaborate with Product, Marketing, and other cross-functional teams to develop a Go To Market (GTM) strategy and outbound campaigns within your book. Serve as a vocal advocate for our customers within the organization, effectively communicating their needs and collaborating cross-functionally to deliver exceptional customer experiences. Exemplify extreme ownership as you demonstrate your knowledge of your customers’ needs and communicate the value proposition of EasyLlama’s solutions to their business.