New Renewal Specialist (Tech Touch) (Remote)

The Opportunity:

• Be the central driver for customer renewals, owning the full renewal motion from research to negotiation.
• Work as the primary link between CSMs and customers to ensure accurate and efficient deal closures.

What You'll Do:

• Manage all renewal opportunities in your portfolio, researching account health and staying ahead of issues.
• Lead direct customer conversations to understand needs, handle objections, and secure optimal terms.
• Generate accurate renewal quotes and maintain precise pipeline forecasting in Salesforce.

What You Bring:

• 1+ years of experience in renewals, sales operations, or account management in a fast-paced environment.
• Strong organizational skills and a process-oriented mindset with attention to detail.
• Direct communication style and comfort with negotiations and pricing discussions.

Why You'll Love It Here:

• Work with a talented, diverse team in a fully remote role with autonomy over your schedule.
• See clear impact on the company's bottom line through the renewal lifecycle.
• Access to continuous learning support including certification bonuses and tuition reimbursement.