Customer Retention Manager
Benefits
Unlimited PTO
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About the role:
- Own renewal management and pipeline across a high-volume portfolio.
- Build scalable retention workflows and lifecycle designs.
- Proactively identify risk and collaborate on save strategies.
What you bring:
- Experience managing renewal pipelines and commercial negotiations.
- CRM expertise, especially Salesforce.
- Understanding of customer health scoring and retention strategy.
Benefits:
- Flexible PTO and comprehensive healthcare.
- Company stock options and professional development budget.
- Wellness budget, remote work travel program, and inclusive parental leave.
Upsun
Upsun is a cloud application platform built for hybrid teams of humans and AI, providing predictable performance, security, and observability without backend infrastructure hassle. We are a remote global workforce of over 30 countries, committed to open source and an open, inclusive culture.