Source Job

• Drive a portfolio of customer renewals to successful conclusion as an extended member of the account team.
• Build accurate forecasts and highlight renewal risks while developing resolution strategies.
• Partner with sales, customer success, and leadership to accelerate renewals and improve processes.

Smartsheet empowers teams to manage work and scale solutions, now uniting human teams with AI agents to automate tasks and gain insights. With over 20 years in the industry, the company fosters an inclusive culture where employees' ideas are heard and contributions have real impact.

• Maximize customer retention rates through effective sales techniques over phone, video, and email while minimizing churn and contraction.
• Execute the renewal process to ensure ARR is retained or expanded, and evaluate license usage to complete true-up requirements.
• Collaborate with Sales and Customer Success Managers on renewals strategy, leveraging customer analytics to identify and mitigate risk.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With over 50 million registered users and trusted by more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.

• Own the end-to-end renewal process for a portfolio of customers, driving timely contract renewals and building trusted relationships.
• Identify renewal risks early and develop mitigation plans in partnership with Sales, Customer Success, and Technical Account Managers.
• Achieve renewal rates of 90% or higher while supporting company retention and revenue goals through accurate forecasting and collaboration.

Corelight defends the world’s most sensitive networks by transforming digital footprints into actionable insights. Backed by top-tier venture capital and fueled by agentic AI, the company is a fast-growing network detection and response platform with a collaborative, inclusive, and geographically distributed culture.

• Deliver a world-class customer experience across the full customer lifecycle, from post-sale to renewal and expansion.
• Build trusting relationships with customers, understand their business goals, and drive product adoption.
• Lead the renewal process, mitigate risk, and identify upsell and cross-sell opportunities.

Ryan is a rapidly expanding tax services firm serving the world's most respected Global 5000 companies. The company offers an innovative work environment, accelerated growth for high performers, and a competitive benefits package.

• Manage renewals, upsells, and day-to-day relationships across a large portfolio of accounts, prioritizing by risk and value.
• Run the renewal pipeline, negotiate commercial terms, and spot expansion opportunities for additional frameworks.
• Partner cross-functionally with Customer Success, Sales, and Finance to unblock renewals and keep forecasts accurate.

Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. It is backed by investors like Accel and Elevation and trusted by over 3,000 organizations.

• Drive renewals and revenue retention for a portfolio of key accounts, ensuring timely contract renewals.
• Identify upsell and cross-sell opportunities to expand revenue within existing accounts.
• Lead negotiations and collaborate with cross-functional teams to align account strategies.

UpGuard is replacing manual security bottlenecks with AI-driven precision, building a Cyber Risk Posture Management (CRPM) platform that integrates security ratings, threat intel, and agentic AI. They are scaling after a $75M Series C, have a record-breaking 2025, and are a Certified Great Place to Work with a collaborative, consultative culture.

• Own the full renewal motion: research account health, craft pricing quotes, and negotiate terms to secure revenue.
• Partner closely with Tech Touch CSMs to strategize on accounts and maximize bookings.
• Maintain impeccable opportunity administration in Salesforce, including accurate deal sheets and pipeline forecasting.

KnowBe4 is a pioneer in digital workforce security, providing attack simulation, training, and AI-driven security solutions. Trusted by over 70,000 organizations worldwide, the company fosters a talented and dynamic team focused on customer success.

• Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
• Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
• Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.

Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.

• Own the full post-sale lifecycle for commercial accounts, including onboarding, adoption, renewal, and expansion.
• Monitor account health and usage signals to proactively surface risk and growth opportunities.
• Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey.

Tavily builds the search engine for AI agents, connecting LLMs to high-quality web content for RAG and real-time reasoning. The company works with innovative AI teams from startups to large enterprises, fostering a fast-moving, collaborative culture.

• Own retention and growth across a portfolio of existing customers, focusing on renewals, expansion, and strategic account growth.
• Build strong, multi-threaded relationships with key stakeholders and drive upsell, cross-sell, and expansion opportunities.
• Lead renewal and commercial conversations including pricing, terms, and negotiation, while maintaining strong forecasting discipline.

Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees while driving measurable ROI. Trusted by many recognized names in tech and SaaS, we are backed by a world-class team with hubs in New York, London, and Lisbon and are currently growing.

• Own a portfolio of customers and ensure delivery of measurable outcomes aligned to client goals.
• Monitor customer health indicators and proactively identify risks to drive retention and renewals.
• Identify and pursue upsell and expansion opportunities within existing accounts to drive growth.

NuvemRx helps community health providers simplify pharmacy operations with software, intelligence, and expert support. They are a fast-growing, VC/PE-backed company with a mission-driven culture emphasizing growth mindset and core values.

• Support existing programs to maximize revenue and resolve customer contract issues.
• Coordinate with Account Managers to proactively manage subscription opportunities.
• Identify at-risk accounts and develop mitigation plans to retain customers.

Workiva provides a cloud-based platform that unifies finance, risk, and sustainability for complex organizations. It is a large company with a collaborative culture focused on innovation and employee development.

• Manage the end-to-end renewal process and build strong customer partnerships.
• Drive retention and expansion revenue through proactive engagement and negotiations.
• Identify cross-sell and upsell opportunities and collaborate with internal teams.

A collaborative environment focused on customer success and long-term relationships. An inclusive workplace culture that values diversity, equity, and belonging.

• Analyze weekly, monthly, and quarterly renewal pipelines across direct and channel motions to surface trends and opportunities.
• Drive the global renewal forecasting process by integrating customer health insights and predictive analytics.
• Develop, refine, and maintain renewal health scoring models that highlight early risk indicators and inform intervention strategies.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With over 50 million users and more than half of the Fortune 100 as customers, GitLab fosters a high-performance culture that embraces AI and values continuous knowledge exchange.

• Own retention and renewals for a portfolio of large enterprise accounts, driving customer adoption and value.
• Build trusted relationships with executive stakeholders, aligning Brandwatch solutions with business goals.
• Act as customer advocate, escalating product feedback and orchestrating cross-functional teams for seamless experience.

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. With over 75,000 clients including 84% of the Fortune 500, the company fosters an inclusive culture that values diversity and innovation.

• Own the end-to-end renewal motion for the Flash segment, running proactive 90/60/30-day cycles to protect GRR and surface expansion potential.
• Accelerate pricing migration conversations, moving legacy per-seat customers to the new platform pricing model and closing them.
• Maintain a clean HubSpot pipeline, identify expansion signals with Account Managers, and use AI tools like Claude to personalize outreach at scale.

Workleap is a Montreal-based tech company founded in 2006 that builds simple HR software and Microsoft 365 solutions trusted by over 15,000 companies worldwide. With a focus on building impactful products, the company offers a builder culture where team members thrive on solving hard problems.

• Manage a high-volume portfolio of customer accounts and own the end-to-end renewal process.
• Lead commercial conversations on pricing, contracts, and multi-year commitments while identifying expansion opportunities.
• Monitor account health, mitigate churn risks, and partner with cross-functional teams to ensure successful renewals.

The company provides enterprise software and compliance solutions in a high-growth SaaS environment. They foster a remote-first culture focused on ownership, learning, and meaningful impact.

• Act as a trusted advisor and advocate for customers, owning the entire lifecycle from onboarding to long-term partnership.
• Drive customer retention, mitigate churn, and execute structured business reviews and success plans.
• Identify growth opportunities and deliver targeted solutions across diverse customer verticals.

Remote helps businesses of all sizes recruit, pay, and manage international teams. With a globally distributed team working from 6 continents, Remote fosters a future-focused, async work culture.

• You own a portfolio of customer accounts as their primary point of contact throughout the customer lifecycle.
• You manage the renewal process end-to-end with accurate forecasting and on-time renewals.
• You identify and drive upgrade and expansion opportunities within your book of business.

EasyLlama is on a mission to end checkbox compliance by reinventing compliance training with engaging, bite-sized, mobile-first learning. We are a bootstrapped, profitable company trusted by over 6,000 organizations, including Shake Shack and Sephora, and recognized on the Inc. 5000 list with a 96% G2 rating.

• Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
• Lead customer onboarding and platform implementations to reduce time-to-value.
• Identify upsell opportunities and manage contract renewals to support growth.

We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.