Bilingual Associate Account Manager, Renewal Desk

What you'll be doing:

• Own the end-to-end renewal motion for the Flash segment — running proactive 90/60/30-day renewal cycles.
• Accelerate pricing migration conversations across your book — moving legacy per-seat customers to the new platform pricing model.
• Maintain a clean, accurate HubSpot pipeline across a high-volume book so forecasting reflects reality.

What you'll bring:

• Bilingual French-English is a must; 1+ years in a renewal, inside sales, or customer success role.
• Comfortable managing a high-volume account book; experience at SMB scale is a real advantage.
• Strong pipeline discipline: CRM hygiene is a professional standard for you, not an admin tax.

Your impact on the team:

• Identify expansion signals and collaborate with Account Managers on accounts that have outgrown the Flash motion.
• Use AI tools (e.g. Claude) to personalize outreach at scale, prep for calls, and build account briefs fast.
• Catch early churn signals, escalate with a plan, and follow the playbook while knowing when to adapt.