Manager, Client Success (Bilingual, French/English)

Key Responsibilities:

• Drive the success of one of Maple's primary revenue segments, balancing revenue growth with long-term partner success.
• Lead and develop a team of individual contributors through coaching, feedback, and high accountability.
• Represent Maple in strategic partner engagements and high-stakes escalations in both English and French.

What Success Looks Like:

• In your first 90 days, understand team strengths, KPIs, and early risks, ready to take full ownership of day-to-day leadership.
• Within 12-18 months, grow your team into confident advisors who excel in complex renewals and strategic partner conversations.
• You become a trusted leader shaping team culture and contributing to Maple's long-term Client Success strategy.

How We'll Support You:

• Maple for you and your family: 24/7 access to general practitioners, pediatrics, and mental health therapy.
• Comprehensive health coverage including medical, dental, and life insurance.
• Flex benefits, health days, destination days, and a group retirement savings plan.