Lead and develop a team of Client Success individual contributors to drive revenue, retention, and partner satisfaction across English and French markets.
Manage strategic partner engagements, renewals, and escalations, coaching the team to navigate complex scenarios with confidence.
Collaborate cross-functionally with Business Development, Marketing, Data, Finance, and Operations to optimize workflows and inform strategy.
Manage and maintain relationships with assigned client accounts, acting as the main point of contact for renewals and account updates.
Monitor client usage and account health, identifying at-risk accounts and creating action plans to improve engagement.
Collaborate with Sales, Product, Onboarding, and Support teams to resolve issues and drive client adoption and growth.
FabStation is a software company that specializes in augmented reality products, leveraging BIM models for the manufacturing industry to eliminate fabrication errors. The company is growing and operates remotely from Victoria, BC, with a testing facility in Kelowna, BC.
Act as the go-to partner for a portfolio of French and UK clients, driving platform adoption through onboarding, best practices, and bespoke solutions.
Own retention and engagement through regular check-ins, actionable insights, and timely follow-through, identifying opportunities for renewals and expansion.
Collaborate with Account Managers to co-own client success plans, delivering strategic insights and feeding client voice back into product and leadership.
Adthena is an award-winning search intelligence platform powered by patented AI technology, helping brands dominate competitive landscapes with insights into paid search. Trusted by global brands like Citibank and L'Oréal, the company has a strong culture with a 93% approval rating and an eNPS of 27.
Own a book of accounts, driving renewals and expansions to maintain high GRR and NRR.
Lead pricing migration discussions with customers, positioning platform value and closing deals.
Use AI tools to prepare for calls and maintain a clean HubSpot pipeline, reducing churn risk.
Workleap is a Montreal-based tech company building an agentic HR platform and Microsoft 365 migration tools. With over 15,000 customers worldwide, the team has doubled in size and fosters a high-trust, collaborative culture focused on customer success.
Act as a trusted advisor for enterprise customers, guiding them through adoption and expansion of advanced IT solutions.
Manage a portfolio of enterprise accounts, identifying risks, renewal opportunities, and expansion potential.
Coordinate cross-functional engagement with Engineering, Support, and Field teams to deliver customer success plans.
We use an AI-powered matching process to ensure applications are reviewed quickly and fairly. We operate as a globally distributed team with a remote-first culture built on autonomy, trust, and collaboration.
Drive new business growth and close opportunities within K–12, Higher Education, or assessment markets.
Own the full sales cycle, from prospecting to negotiation, while managing pipeline and forecasting.
Build lasting relationships with stakeholders at all levels and deliver consultative solutions.
Turnitin is a recognized innovator in global education, partnering with educators and institutions for over 25 years to develop learning integrity solutions. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin offers a remote-first culture that prioritizes employee well-being and fosters a diverse, collaborative community.
Work with Vanta customers across industries in a 1:1 manner, leveraging content in both Spanish and English.
Empower customers to become self-sufficient, focusing on long-term success and retention.
Monitor your book of business health via Catalyst, driving customers to specific business outcomes.
Vanta helps businesses earn and prove trust by automating security monitoring and compliance. Founded in 2018, the company has a kind, talented team and serves thousands of companies.
You will own the day-to-day administrative workflows for lab and referral processes, ensuring accuracy and privacy compliance.
You will upload, route, and track lab results and referral information for timely clinician review.
You will respond to urgent lab communications, resolve incomplete documentation, and support public health reporting.
Maple is Canada's leading on-demand healthcare platform, connecting patients with licensed doctors and specialists. With over 8 million patients and 7,000 business partners, Maple empowers bold thinking and a motivated team to transform healthcare.
Help customers define their goals, discuss new solutions, and resolve product issues.
Actively create and maintain knowledge base, customer resources, and support materials.
Work closely with the development team to articulate customer ideas and questions.
Symplicity creates innovative technology solutions for post-secondary institutions, helping companies find talent and students start their careers. They are Great Place To Work certified and offer a balanced culture with wellness activities, team-building, and staff meals.
Lead technical pre-sales engagements across Quebec and European territories, including demos, workshops, and proof-of-concept deployments to drive new business and expansion.
Understand the competitive landscape and AI-driven data security market, translating technical outcomes into business value for executive stakeholders.
Collaborate with partners and internal teams to support RFP responses and revenue-generating initiatives, while acting as the voice of the customer internally.
Qohash is a Canadian data security company helping organizations protect sensitive data as AI adoption and data sovereignty regulations accelerate globally. The company is mission-driven, values resilience and accountability, and operates with a high-velocity, cross-border growth culture.
Provide delightful, accurate, and timely support to members navigating the French healthcare system and B2B partner needs.
Spend 80% of time on member support and 20% on innovative Care projects tailored to your expertise.
Lead process improvements, mentor team members, and drive cross-functional initiatives to enhance care delivery.
Alan is building a new standard in prevention insurance by integrating insurance, prevention, and care into a single user experience. With over 800 employees and serving 1M+ members, Alan fosters a unique culture focused on making healthcare proactive and accessible.
Own an established portfolio across mixed tiers as the primary client relationship.
Own value realisation end to end, driving renewals to clean close.
Keep adoption and value on track through regular check-ins and reviews.
CoachHub is a digital and AI coaching platform that combines human coaching, behavioral science, and technology to empower enterprises. Backed by $330M and with 3,500+ coaches globally, it fosters a remote-first culture of ownership and impact.
Strategically partners with clients to understand business challenges, objectives, and organizational needs.
Provides advice and counsel to managers and employees on performance related issues, including organizational planning and compensation strategies.
Owns employee relations matters by gathering information, assessing situations, and supporting resolution in accordance with company policies.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. They enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen by their audiences.
Build and oversee portfolio strategy to optimize account assignments and ensure measurable client outcomes.
Drive regular business reviews, align with sales on goals, and coach team to develop best practices and thought leadership.
Lead escalation management, own retention and growth, and build executive relationships in key accounts.
Intapp develops AI software for investment, legal, and consulting firms to manage client relationships, regulatory requirements, and deal information. With over 2,700 firms using its platform, including 95 of the Am Law 100, Intapp fosters a collaborative, flexible work environment that prioritizes professional growth.
Provide real-time multi-channel support to veterinary hospitals, breeders, shelters, and other partners.
Handle a high volume of inbound and outbound communications in a queue-based environment.
Maintain strong attention to detail and follow standard operating procedures to resolve complex partner needs.
Trupanion provides medical insurance for cats and dogs in North America. The company offers a collaborative, casual, and pet-friendly environment where employees are encouraged to be themselves.
Lead, mentor, and develop a team of Customer Success Managers to drive customer outcomes.
Oversee onboarding, adoption, and retention initiatives for startup customers.
Partner with cross-functional teams to enhance customer experiences and improve processes.
A partner company provides customer success solutions for startup customers. It operates with a remote-first culture and focuses on team development and customer impact.
Handle tier 1 customer inquiries about payment cards, account updates, and general servicing.
Process card activations, payment support, and account changes using guided workflows.
Escalate complex cases and ensure accurate data entry in client systems.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. They operate a collaborative, inclusive, and international work environment with clear processes and career growth opportunities.
Take ownership of onboarding and implementation for strategic accounts across EMEA.
Collaborate with Product, Engineering, and Sales to ensure rapid, aligned implementations.
Coach team members and build scalable processes for high-value accounts.
Canary Technologies provides modern hospitality software powered by an AI platform. With over 20,000 hoteliers in 100+ countries and backing from top investors, it is recognized as a Deloitte Fast 500 and Best Place to Work.
Own the full revenue relationship with your accounts, driving renewals and uncovering expansion opportunities.
Act as a trusted advisor to IT teams on Microsoft 365 governance, using a consultative approach to connect solutions to real outcomes.
Strengthen multi-threaded relationships by coordinating with Technical Support, Product, and RevOps to remove blockers and maximize customer value.
ShareGate is the leading Microsoft 365 migration and governance platform, trusted by over 100,000 IT pros for its simplicity. It is developed by Workleap Technologies, a Montreal-based software company, and fosters a high-performing, close-knit team culture focused on experimentation and impact.
Manage a portfolio of client accounts as the face of Modern Health for high-priority customers.
Build relationships with global stakeholders including Benefit Managers and HR Executives.
Drive engagement and retention by using data to make strategic recommendations.
Modern Health is a mental health benefits platform for employers, offering global access to one-on-one, group, and self-serve digital resources. The company is backed by investors like Kleiner Perkins and has raised over $170 million, achieving Unicorn status as the fastest entirely female-founded company in the U.S.