You own the end-to-end renewal strategy for a portfolio of Enterprise and Strategic customers.
You build trusted relationships with executive stakeholders and align commercial conversations to customer priorities.
You drive growth by identifying expansion opportunities and leading negotiations.
Highspot is a sales enablement platform that helps businesses improve sales performance. The company fosters a culture of collaboration and innovation, with a focus on customer success.
Own the full renewal motion: research account health, craft pricing quotes, and negotiate terms to secure revenue.
Partner closely with Tech Touch CSMs to strategize on accounts and maximize bookings.
Maintain impeccable opportunity administration in Salesforce, including accurate deal sheets and pipeline forecasting.
KnowBe4 is a pioneer in digital workforce security, providing attack simulation, training, and AI-driven security solutions. Trusted by over 70,000 organizations worldwide, the company fosters a talented and dynamic team focused on customer success.
Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.
Own complex pricing, concession, and restructuring discussions, mitigating churn risk.
Mentor P3 Renewal Managers and partner with CS leadership to align value delivery to renewal outcomes.
Gainsight is the AI-powered retention engine that helps customer-centric companies drive retention and growth through its CustomerOS platform. With over 2,000 trusted clients and a human-first culture, they offer a supportive environment with opportunities for growth and innovation.
Analyze weekly, monthly, and quarterly renewal pipelines across direct and channel motions to surface trends and opportunities.
Drive the global renewal forecasting process by integrating customer health insights and predictive analytics.
Develop, refine, and maintain renewal health scoring models that highlight early risk indicators and inform intervention strategies.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With over 50 million users and more than half of the Fortune 100 as customers, GitLab fosters a high-performance culture that embraces AI and values continuous knowledge exchange.
Maximize customer retention rates through effective sales techniques over phone, video, and email while minimizing churn and contraction.
Execute the renewal process to ensure ARR is retained or expanded, and evaluate license usage to complete true-up requirements.
Collaborate with Sales and Customer Success Managers on renewals strategy, leveraging customer analytics to identify and mitigate risk.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With over 50 million registered users and trusted by more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Manage a portfolio of customer renewals, ensuring timely execution of renewal processes and revenue retention.
Collaborate with Customer Success, Sales, and other go-to-market teams to deliver a smooth renewal experience.
Lead renewal negotiations, resolve commercial challenges, and align customer needs with business objectives.
A global SaaS provider serving enterprise customers worldwide with a focus on innovation and professional growth. The company fosters a collaborative and inclusive culture, emphasizing ownership and continuous improvement.
Own the end-to-end renewal process for an assigned book of business, serving as the primary broker contact throughout the renewal lifecycle.
Develop renewal strategies with brokers, analyzing competitive market data and negotiating with Underwriting to drive retention.
Collaborate cross-functionally with teams like Underwriting, Account Management, and Product to ensure accurate, timely renewals and exceptional customer experience.
Angle Health is an AI-native, integrated healthcare company replacing legacy systems to make healthcare accessible and transparent. Backed by world-class investors, it is a startup with a small, core team focused on building the future of healthcare.
Engages with customers and partners to understand business priorities and ensure alignment with recurring revenue strategy.
Applies technical expertise across products and services to support renewal execution for mid-market accounts.
Collaborates with cross-functional teams to prepare renewal quotes and resolve technical risks.
Cisco is a multinational technology company that develops networking hardware, software, and telecommunications equipment. With over 80,000 employees, Cisco fosters a culture of innovation and collaboration, empowering employees to make a global impact.
Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.
Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.
Manage the full renewal lifecycle for customer accounts, ensuring timely and accurate contract renewals.
Build and maintain client relationships to understand needs and provide tailored solutions.
Analyze renewal metrics and collaborate with Sales, Customer Success, and Product teams to strengthen retention.
1Password is a cybersecurity company providing password management and Unified Access Management to secure digital identities and applications. With over $400M in ARR, 180,000 businesses trust 1Password, and we foster a culture of collaboration, transparency, and human-centric innovation.
Manage a mid-market portfolio of accounts, driving customer retention and growth through proactive engagement.
Serve as a trusted advisor, guiding customers through onboarding, product adoption, and renewal to maximize value.
Collaborate with sales and cross-functional teams to identify upsell opportunities and resolve issues.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools to help plan, build, insure, and govern the built environment. They cultivate an inclusive, supportive culture and value moving fast and working smart.
Manage a high-volume portfolio of 25–50 renewals per month through email, phone, and video calls.
Identify upsell opportunities and overcome objections by highlighting key product benefits.
Maintain accurate CRM records and collaborate with sales, contracting, and legal teams.
UserWay by Level Access provides digital accessibility solutions to help businesses comply with standards. It is a growing company with a fast-paced, independent culture.
Support existing programs to maximize revenue and resolve customer contract issues.
Coordinate with Account Managers to proactively manage subscription opportunities.
Identify at-risk accounts and develop mitigation plans to retain customers.
Workiva provides a cloud-based platform that unifies finance, risk, and sustainability for complex organizations. It is a large company with a collaborative culture focused on innovation and employee development.
Serve as a subject matter expert in telecom and colocation within the existing customer base, driving renewals and incremental growth.
Collaborate with field sales and vendor teams to analyze and prioritize selling activity, ensuring accurate forecasting and meeting financial targets.
Leverage strong communication and problem-solving skills to work independently in a matrixed environment, managing contract milestones and customer experience.
ePlus is a technology solutions provider that helps organizations achieve business outcomes through innovative IT solutions. The company fosters a culture of collaboration, innovation, and respect, with a focus on work-life balance and community engagement.
Own the end-to-end renewal process for partner-managed recurring revenue, ensuring high retention and predictable outcomes.
Establish proactive partner health management to identify and mitigate churn risk.
Act as a trusted advisor to partners, ensuring they achieve measurable value from Smarsh solutions.
Smarsh empowers customers to manage risk and unleash intelligence in digital communications. With over 6500 organizations in regulated industries, the company has been consistently recognized by analysts like Gartner and Forrester and has appeared on the Inc. 5000 list of fastest-growing American companies since 2008.
Lead the strategy, execution, and performance of all renewal activities across the United States within the global renewals organization.
Drive high customer retention, revenue continuity, and maximize lifetime value by overseeing a team of renewal specialists and fostering cross-functional collaboration.
Optimize renewal processes through continuous improvement initiatives, data-driven decisions, and proactive customer engagement strategies.
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together two industry leaders with operations in 100+ markets, covering more than 90% of the world's population.
Serve as a trusted advisor to industrial clients, driving adoption and aligning solutions with operational and security goals.
Manage customer retention, health metrics, and success plans to minimize churn and identify expansion opportunities.
Collaborate cross-functionally with sales, technical teams, and professional services to ensure seamless customer experience.
Dragos is on a mission to defend industrial organizations that provide necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, they have a remote-first culture with operations globally and seek mission-oriented teammates who value authenticity and trust.
Manage high value strategic client relationships to drive growth and retention.
Achieve new business targets through up-sell and cross-sell opportunities.
Lead pricing negotiations and provide accurate monthly forecast reports.
FiscalNote is a leader in policy and global intelligence, combining data, technology, and insights to empower customers. The company is home to CQ, FrontierView, and VoterVoice, and fosters a culture of teamwork and ownership.
Support the Public Sector team on strategy, messaging, and outreach with key public sector accounts to drive activity and opportunities.
Own the full renewal process; run discovery calls, coordinate/execute demos, build quotes and proposals, and develop BVAs that move deals forward.
Manage upsell and cross-sell motions across existing government accounts and maintain an accurate renewal pipeline in Salesforce.
Flashpoint is the pioneering leader in threat data and intelligence, empowering commercial enterprises and government agencies to confront complex security challenges. The company fosters a culture of diversity, inclusion, and belonging, with a focus on career growth and employee wellness.
Own the customer relationship from post-sale through renewal and expansion, serving as the primary point of accountability for customer engagement, health, and value realization.
Lead renewal motions directly, including early conversations, value narrative development, commercial negotiation, and retention discussions.
Identify expansion opportunities tied to real customer needs, including new teams, use cases, and broader platform adoption.
Appcues is building the future of customer lifecycle engagement. As a remote-first company with a global team, they offer transparency, collaboration, and meaningful ownership, with a fast-paced culture and commitment to excellent customer experience.