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Key Responsibilities:
- Own renewal orchestration and forecasting for partner-managed base ARR.
- Manage 120-day pre-renewal planning cycles and ensure on-time renewals.
- Drive structured renewal governance and accountability across stakeholders.
Partner Health & Risk Management:
- Define and operationalize partner health scoring frameworks.
- Monitor adoption, usage, and value realization signals.
- Identify early indicators of risk and execute mitigation strategies.
Partner Engagement & Value Realization:
- Drive adoption strategies and success plans aligned to partner outcomes.
- Support legacy agreement transitions and contract normalization.
- Lead escalation management and coordinate internal resources to resolve issues.
Smarsh
Smarsh empowers customers to manage risk and unleash intelligence in digital communications. With over 6500 organizations in regulated industries, the company has been consistently recognized by analysts like Gartner and Forrester and has appeared on the Inc. 5000 list of fastest-growing American companies since 2008.