Head of U.S. Manufacturer Renewals

Strategic Leadership:

• Define and execute the US renewals strategy aligned with global objectives and company revenue goals.
• Drive continuous improvement initiatives to increase renewal rates, reduce churn, and expand customer lifetime value.
• Analyze market trends, customer behaviors, and renewal performance data to inform strategic decisions.

Team Leadership & Development:

• Lead, mentor, and develop a high-performing team of renewal managers and specialists.
• Establish clear performance metrics and accountability frameworks for the team.
• Foster a culture of collaboration, customer focus, and continuous learning.

Revenue & Performance Management:

• Own and deliver on renewal revenue targets and key performance indicators (KPIs).
• Monitor forecast accuracy and renewal performance across segments.
• Implement best practices to improve renewal execution, including standardization of processes and tools.

Customer Engagement & Retention:

• Ensure proactive customer engagement strategies are in place to drive renewals and customer satisfaction.
• Partner with Customer Success, Sales, and Support teams to address risks, escalations, and opportunities.
• Develop targeted retention strategies for key accounts and high-risk customers.