Lead the strategy, execution, and performance of all renewal activities across the United States within the global renewals organization.
Drive high customer retention, revenue continuity, and maximize lifetime value by overseeing a team of renewal specialists and fostering cross-functional collaboration.
Optimize renewal processes through continuous improvement initiatives, data-driven decisions, and proactive customer engagement strategies.
Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.
Own complex pricing, concession, and restructuring discussions, mitigating churn risk.
Mentor P3 Renewal Managers and partner with CS leadership to align value delivery to renewal outcomes.
Gainsight is the AI-powered retention engine that helps customer-centric companies drive retention and growth through its CustomerOS platform. With over 2,000 trusted clients and a human-first culture, they offer a supportive environment with opportunities for growth and innovation.
Lead a cross-functional team of Client Success Managers, Support, and Implementation resources to own key client relationships in multifamily.
Build structures, processes, and metrics to turn good individual account work into a predictable, scalable retention engine.
Be measured on the health and growth of your team as much as the health and growth of the book of business they manage.
Fetch is a company that provides client success services for the multifamily industry. They are a growing team that values hard work and offers a great work-life balance with unlimited PTO and comprehensive benefits.
Own the end-to-end renewal process for an assigned book of business, serving as the primary broker contact throughout the renewal lifecycle.
Develop renewal strategies with brokers, analyzing competitive market data and negotiating with Underwriting to drive retention.
Collaborate cross-functionally with teams like Underwriting, Account Management, and Product to ensure accurate, timely renewals and exceptional customer experience.
Angle Health is an AI-native, integrated healthcare company replacing legacy systems to make healthcare accessible and transparent. Backed by world-class investors, it is a startup with a small, core team focused on building the future of healthcare.
You own the end-to-end renewal strategy for a portfolio of Enterprise and Strategic customers.
You build trusted relationships with executive stakeholders and align commercial conversations to customer priorities.
You drive growth by identifying expansion opportunities and leading negotiations.
Highspot is a sales enablement platform that helps businesses improve sales performance. The company fosters a culture of collaboration and innovation, with a focus on customer success.
Lead and coach a team of senior Customer Success Managers to drive retention and growth for North America Enterprise accounts.
Develop proactive retention frameworks and strategies to reduce churn and unlock expansion opportunities.
Act as an executive escalation point and strategic partner for high-value enterprise customers.
Wrike is a work management platform that helps teams collaborate and exceed goals. With over 1,000 employees across 10 global hubs, they foster a culture of innovation, collaboration, and customer focus.
Analyze weekly, monthly, and quarterly renewal pipelines across direct and channel motions to surface trends and opportunities.
Drive the global renewal forecasting process by integrating customer health insights and predictive analytics.
Develop, refine, and maintain renewal health scoring models that highlight early risk indicators and inform intervention strategies.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With over 50 million users and more than half of the Fortune 100 as customers, GitLab fosters a high-performance culture that embraces AI and values continuous knowledge exchange.
Manage a portfolio of customer renewals, ensuring timely execution of renewal processes and revenue retention.
Collaborate with Customer Success, Sales, and other go-to-market teams to deliver a smooth renewal experience.
Lead renewal negotiations, resolve commercial challenges, and align customer needs with business objectives.
A global SaaS provider serving enterprise customers worldwide with a focus on innovation and professional growth. The company fosters a collaborative and inclusive culture, emphasizing ownership and continuous improvement.
Lead end-to-end renewal strategies and negotiate complex enterprise agreements to protect and grow recurring revenue.
Build trusted executive relationships and serve as a strategic advisor on loyalty and marketing solutions.
Identify and close upsell opportunities while collaborating cross-functionally to maximize customer value.
PAR Technology Corporation provides restaurant technology solutions including POS, digital ordering, loyalty, and back-office software for over 100,000 restaurants in more than 110 countries. The company has been in business for over four decades and emphasizes a "Better Together" culture, fostering innovation and collaborative growth.
Serve as the primary strategic contact for assigned customers, building deep relationships with revenue leaders and operations.
Drive adoption and value realization by creating and executing onboarding and rollout plans that accelerate time-to-value.
Lead the end-to-end renewal process, partnering with Sales and Legal to maximize retention and capture expansion opportunities.
Airspeed provides an AI Revenue Orchestration Platform that turns customer interactions into actionable insights. With 100+ SaaS customers and 90%+ adoption, Airspeed is a lean startup with a high-performance, detail-oriented culture.
Lead, coach, and develop a team of Customer Success Managers for Commercial and SMB segments.
Own portfolio health and retention, using account health signals to prioritize team efforts.
Partner with Sales, Renewals, and Deal Desk to manage renewals and expansion opportunities.
Spring Health is a global mental health company focused on eliminating barriers to mental health through an AI-native platform. With outcomes validated by JAMA, the company reaches over 170 million people worldwide and fosters a culture of innovation and inclusivity.
Lead a high-performing account management team to drive customer retention, expansion, and revenue growth.
Combine people management with process optimization to scale a high-volume customer portfolio.
Leverage data, AI, and automation to improve workflows and maximize team performance.
The company is a remote-first organization specializing in customer retention and expansion through AI-driven solutions. It operates with a fast-paced, high-performance culture focused on operational excellence and career growth.
Drive revenue transformation and expansion by architecting AI-driven workflows and accelerating adoption of Gong's platform.
Partner with senior GTM leaders to design strategies that modernize revenue operations and deliver measurable business outcomes.
Own renewal strategy and cross-functional collaboration to ensure exceptional customer experience and value realization.
Gong harnesses the power of AI to transform how revenue teams win, providing a Revenue AI Operating System that unifies data, insights, and workflows. With over 5,000 customers, the company is built on innovation, ambitious goals, and a culture of transparency and trust where every person can make a visible impact.
Own the design of retention programs that reinforce customer value from onboarding through renewal.
Build utilization programs and equip account teams with playbooks, toolkits, and intelligence to proactively manage account health.
Work with data to identify churn risk early and activate targeted interventions before renewal conversations become difficult.
Superside provides subscription-based creative and marketing services to enterprises. The company focuses on delivering consistent value through account-based marketing and field marketing, with a culture that emphasizes building from the ground up and cross-functional collaboration.
Lead a high-impact customer success organization focused on retention, expansion, and long-term customer value.
Drive adoption, renewal performance, and revenue growth by building scalable customer success strategies.
Partner with Sales, Product, Support, Engineering, and Operations to shape the customer journey and improve business impact.
Jobgether is an AI-powered job matching platform that connects candidates with employers. The company offers a transparent and collaborative culture focused on learning, innovation, and impact.
Own the full renewal motion: research account health, craft pricing quotes, and negotiate terms to secure revenue.
Partner closely with Tech Touch CSMs to strategize on accounts and maximize bookings.
Maintain impeccable opportunity administration in Salesforce, including accurate deal sheets and pipeline forecasting.
KnowBe4 is a pioneer in digital workforce security, providing attack simulation, training, and AI-driven security solutions. Trusted by over 70,000 organizations worldwide, the company fosters a talented and dynamic team focused on customer success.
Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Lead, mentor, and develop a team of Customer Success Professionals, providing coaching and performance feedback.
Develop and implement customer success strategies to improve satisfaction, retention, and expansion (NRR).
Analyze customer health trends and data to proactively mitigate churn risks and identify improvement opportunities.
Propelus simplifies workforce compliance management across healthcare with innovative technology and strategic partnerships. A trusted leader for over 20 years, they deliver seamless compliance solutions to millions, with a focus on bringing more good into the lives of people serving healthcare.
Leads a team driving customer adoption, retention, and expansion with clear expectations and scalable operating models.
Owns renewal and expansion performance for a segment through hiring, coaching, and operational discipline.
Champions AI tools to streamline workflows and surface customer insights faster for strategic work.
Abnormal Security protects organizations from AI-powered cybercrime using a behavioral AI platform. Trusted by 4,500+ enterprises, the company fosters a culture of excellence, accountability, and continuous improvement.
Drive revenue growth and client expansion for NielsenIQ's Omni portfolio, including Consumer Panel and integrated analytics solutions.
Lead, coach, and develop a high-performing team of quota-carrying sellers in FMCG and Retail verticals.
Engage with C-suite stakeholders to shape go-to-market strategy and deliver consultative solutions.
NielsenIQ is the world’s leading consumer intelligence company, delivering insights into consumer buying behavior. With operations in 100+ markets and a portfolio company of Advent International, it employs thousands globally and fosters an inclusive culture focused on innovation.
Serve as a subject matter expert in telecom and colocation within the existing customer base, driving renewals and incremental growth.
Collaborate with field sales and vendor teams to analyze and prioritize selling activity, ensuring accurate forecasting and meeting financial targets.
Leverage strong communication and problem-solving skills to work independently in a matrixed environment, managing contract milestones and customer experience.
ePlus is a technology solutions provider that helps organizations achieve business outcomes through innovative IT solutions. The company fosters a culture of collaboration, innovation, and respect, with a focus on work-life balance and community engagement.