Own the full customer lifecycle from onboarding to expansion, designing experiments and data-driven interventions to drive adoption, retention, and expansion.
Use Pendo's own analytics to identify user behavior, drop-off points, and effective interventions, and execute cross-channel experiments across in-app guides, email, and NPS.
Lead a team of Adoption Managers and the Center of Excellence/Product Operations function, setting direction and coaching while staying close to the work.
Pendo is a software company founded by former product managers to improve society's experience with software. It is a fast-growing startup backed by top-tier investors like Battery Ventures and Salesforce Ventures, with a culture centered on bias to act and continuous improvement.
Lead customer lifecycle marketing programs across onboarding, adoption, education, retention and expansion to drive engagement and revenue retention.
Manage and develop a customer marketing team, scaling programs as business needs grow.
Partner cross-functionally with Customer Success, Sales, Product, and RevOps to design and execute omni-channel campaigns.
Keeper Security transforms cybersecurity for millions of individuals and thousands of organizations globally with an intuitive, end-to-end encrypted platform. It is a fast-growing cybersecurity company trusted globally, published in 23 languages and sold in over 150 countries.
Own the lifecycle engine for multi-channel programs across cold and warm email, in-app messaging, SMS, and automation platforms.
Build nurture and conversion programs that move users from first touch to expansion.
Manage automation infrastructure including Customer.io, Claude, N8N to drive segmentation, behavioral triggers, lead scoring, and campaign logic.
Seamless.AI provides the world's first real-time B2B search engine to help sales teams maximize revenue. It is one of Ohio's fastest-growing companies with a diverse and inclusive workplace.
Lead a cross-functional team of Client Success Managers, Support, and Implementation resources to own key client relationships in multifamily.
Build structures, processes, and metrics to turn good individual account work into a predictable, scalable retention engine.
Be measured on the health and growth of your team as much as the health and growth of the book of business they manage.
Fetch is a company that provides client success services for the multifamily industry. They are a growing team that values hard work and offers a great work-life balance with unlimited PTO and comprehensive benefits.
Execute retention programs across upgrades, loyalty campaigns, coupons, and operational initiatives.
Own day-to-day deliverables and partner with channel managers to drive performance.
Support performance reporting and identify optimization opportunities.
IPSY is the beauty industry’s most powerful platform, uniting brands, creators, and consumers through beauty membership. We are a remote-first company with a culture of connection, offering virtual activities, offsites, and professional development.
Own the lead lifecycle from marketing-accepted lead to demo requested, designing nurture programs and ABM strategies for both high-velocity and enterprise motions.
Manage the MAL-to-Demo-Requested conversion rate as the primary metric, collaborating with sales and revenue operations on scoring, routing, and friction removal.
Partner with segment owners, content, product marketing, and sales to orchestrate coordinated multi-channel account plays and continuously test and optimize performance.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions for healthcare organizations. With 400+ employees and over $100 million in annual revenue, the company fosters a collaborative team culture focused on innovation and customer delight.
Own retention for a book of high-value Meal Program accounts, focusing on protecting GMV and reducing preventable churn.
Build strong, trusted relationships with customer admins and key stakeholders to ensure ongoing value and a smooth experience.
Proactively monitor churn signals, create retention plans, and partner cross-functionally to improve customer experience.
ezCater is the #1 food tech platform for workplaces in the US, making it easy for organizations to manage food needs and order from over 125,000 restaurants nationwide. The company values work/life harmony and offers a collaborative, high-performing environment with engaged and passionate colleagues.
Lead and coach a high-performing team of Account Managers to drive client retention and growth.
Drive consultative sales strategies, including renewals, upsells, and cross-sells to deliver measurable business outcomes.
Use data and analytics to guide account strategy, monitor client health, and inform strategic decisions.
Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity and mobility. They are an equal opportunity employer with offices in the US, UK, Europe, and India, committed to diversity and inclusion.
Own and grow a book of existing high-value customer accounts, building strong relationships and driving retention.
Hit ambitious monthly revenue, unit, retention, and activity goals through consistent outbound outreach and pipeline management.
Lead discovery conversations with administrators to uncover needs, identify expansion opportunities, and close revenue.
Brightwheel provides a modern technology platform for early education, serving millions of educators and families daily. The company is a three-time Cloud 100 company backed by top investors and has a distributed, customer-focused team across all US time zones.
Manage, coach, and develop a team of 2–3 SMB Customer Success Managers, building a performance culture grounded in metrics and accountability.
Design and operationalize a digital-first, tech-touch CS motion with automated lifecycle programs using tools like Salesforce or HubSpot.
Own GRR and NRR targets for the SMB segment, monitor customer health, and partner with Account Managers on expansion opportunities.
EvenUp uses technology and AI to empower personal injury lawyers and victims to secure faster settlements and better outcomes. They are a fast-growing vertical SaaS company backed by top VCs, seeking talented and collaborative individuals to join their team.
Own retention and expansion growth across active organizations, defining a 6-12 month roadmap.
Lead discovery and opportunity diagnosis through customer interviews, behavioral analysis, and funnel review.
Drive cross-functional retention programs in partnership with PMM, CSM, GTM, and Product teams.
Fundraise Up is a global fundraising platform that makes donating to nonprofits fast and accessible. The company has over 160 product professionals distributed across Europe and is recognized for its impact and product quality.
Design and run automated lifecycle campaigns: onboarding journeys, adoption nudges, health-based triggers, expansion signals, and win-back sequences.
Build and own retention playbooks — structured, repeatable responses to disengagement, value gaps, and churn risk.
Own a portfolio of at-risk accounts — execute save motions, diagnose value gaps, secure renewal, drive expansion.
Katana is a remote-first, AI-first SaaS company building inventory and manufacturing software for businesses that make and sell physical products. Our 100+ person team across 10+ countries is scaling rapidly and building what's next together.
Own retention end-to-end, define key metrics, and fix root causes of churn.
Drive meaningful engagement by identifying signals that predict long-term retention and designing toward them.
Bring CFP-level capabilities to everyday users by partnering with Design, Engineering, and financial experts.
Boldin is a comprehensive financial planning platform that helps people understand their financial picture and plan for the future with confidence. With over $20M raised and strong momentum, Boldin is entering a pivotal phase of growth, led by a mission-driven team.
Build meaningful relationships with SMB Pool Service Pros to ensure satisfaction and maximize their platform use.
Guide customers through adoption and help them unlock the full potential of Skimmer, you will enhance product stickiness, promote long-term retention, and facilitate loyalty.
Own a book of business and be accountable for adoption, retention, expansion, and the overall health of your customers.
Skimmer is modernizing the pool and spa service and repair industry with its software. They are a private equity-backed company with over 7,000 customers and are looking for big thinkers with small egos to join their team.
Manage and grow lifecycle marketing programs for a portfolio of clients across email, SMS, push, and other owned channels.
Build and optimize automated campaigns, including welcome, nurture, cart abandonment, and win-back programs.
Lead client reporting, performance reviews, and strategic recommendations using lifecycle KPIs and analytics.
Wpromote is a digital marketing agency focused on driving growth through data-driven strategies. Recognized as a Best Place to Work by Ad Age and Glassdoor and Adweek's Fastest Growing Digital Agency, the company fosters an inclusive culture with a strong emphasis on work-life balance and employee support.
Build and execute lifecycle marketing strategies across customer journey stages like growth, onboarding, and retention.
Manage multi-touch campaigns, nurture programs, and cross-functional alignment with teams like Sales, Product, and Customer Success.
Track and report key performance metrics to optimize campaign performance and customer engagement.
Aledade is a public benefit corporation that empowers independent primary care by helping practices thrive in value-based care. Founded in 2014, it has become the largest network of independent primary care in the country, fostering a collaborative, inclusive, and remote-first culture.
Lead the in-product customer experience across JamLoop's platform, driving feature adoption and retention.
Own in-product engagement strategies including onboarding flows, guided tours, checklists, and announcements.
Partner with Product Marketing, Design, Customer Success, and Engineering to deliver effective product launches and education.
JamLoop is building the next generation of performance-driven advertising for the streaming TV era, connecting advertising to real business outcomes. They are a lean, high-expectation team operating in a high-growth environment with a culture of ownership, customer focus, and innovation.
Own the lifecycle strategy to move from one-size-fits-all communication to high-conversion segmented tracks.
Design nurture and educational programs to accelerate time to value for high-potential sellers.
Integrate lifecycle communications with product onboarding paths, working cross-functionally with Risk, Product, and Data teams.
Paddle offers digital product companies a completely different approach to their payment infrastructure by acting as a Merchant of Record, simplifying payments. Backed by investors including KKR and FTV Capital, they serve over 6000 software sellers in 245 territories globally, with a transparent and collaborative culture.
Own lifecycle strategy and execution across email, in-product, and other channels to drive onboarding, activation, retention, and expansion.
Map and maintain end-to-end customer journeys, identifying key moments, gaps, and opportunities for impact.
Design and execute end to end lifecycle programs from ideation through launch, QA, and iteration.
Vanta helps businesses earn and prove trust by automating security monitoring and compliance. The company has a kind and talented team with a mission to restore trust in internet businesses.
Own a portfolio of top tier accounts, driving retention (GRR) and growth (NRR) through strategic account management.
Articulate business value and build forward-looking account strategies to identify risks and expansion opportunities.
Use AI-generated signals to prioritize work and travel approximately 20% of the time for customer meetings.
ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. The company is bootstrapped, profitable, and has tracked over $210 billion worth of employee time, with a remote team across the United States.